Salesforce Business Analyst

Duration: 2+ months | Location: Eagan, MN (100% remote)

About the role

Every Turnberry consultant belongs to a practice, an internal group of consultants and leaders with shared experience and expertise. As a Salesforce Business Analyst, you will join Turnberry's Salesforce practice. With our status as one of the fastest-growing Salesforce Consulting Partners, Turnberry Solutions is a recognized authority in delivering holistic solutions for businesses aiming to maximize Salesforce operations. Turnberry's Salesforce practice encompasses strategic planning, full-scale implementation and rollout, and managed services.

Responsibilities

• Use various techniques to gather business needs from stakeholders (e.g., focus groups, observation, prototyping)
• Define and construct user stories in the proper format, outlining the work needed to meet overall business requirements
• Create a variety of business process maps to engage end-users and validate business requirements (e.g., UPN, ERD, value stream maps, SIPOC)
• Develop multiple types of documentation throughout the project lifecycle, including stakeholder analysis, current state analysis, gap analysis, and user acceptance test plans
• Facilitate clear and concise stakeholder communication throughout the project
• Support and facilitate User Acceptance Testing (UAT)
• Ensure the right people are testing the right things

Requirements

• Four-year degree or equivalent work experience
• 1-2+ years of experience as a Business Analyst, Product Owner, or Salesforce Admin
• Demonstrated ability to document business requirements for Salesforce implementation projects
• Experience writing requirements in Agile methodologies and writing user stories
• Experience with Agile development methodology (e.g., Scrum)
• Ability to influence stakeholders and work closely to determine acceptable solutions
• Ability to balance stakeholder motivations and objectives throughout project meetings and communication
• Excellent documentation skills
• Fundamental analytical and conceptual thinking skills
• Competency in Microsoft applications including Word, Excel, Visio, Project, Outlook, and SharePoint
• Previous experience implementing Salesforce solutions
• Salesforce Certifications preferred
• Healthcare experience is very important; customer service project work is next in importance

Pay

The salary range for this role is $80,000 to $160,000 or the hourly equivalent. Pay is based on several factors including education, work experience, and certifications.

Benefits

• Comprehensive healthcare package (medical, dental, vision)
• Disability and group term life insurance
• Health and flexible spending accounts
• Utilization bonus
• 401(k) with company match
• Flexible time off for salaried employees
• Parental leave for salaried employees
• Flexible work arrangements

All benefits are subject to eligibility requirements.