Salesforce Business Analyst
Role Overview
We are seeking a detail-oriented and proactive Salesforce Business Analyst to join our team. This role is focused on bridging the gap between business needs and technical execution across our enterprise applications, specifically within our Salesforce ecosystem. The ideal candidate will gather requirements, design streamlined processes, and collaborate with global cross-functional technical teams to deliver seamless user experiences for both internal employees and external stakeholders.
Key Responsibilities
Requirements Documentation
- Elicit, analyze, and translate complex business requirements into clear user stories, acceptance criteria, process maps, and functional specifications.
- Partner directly with business stakeholders, developers, and QA teams to support implementation, sprint planning, and end-to-end delivery.
Release Management
- Support the test of tickets when initially deployed to the UAT environment prior to the business user acceptance testing and post-release validation during scheduled evening release windows; write release notes summarizing key features and bug fixes.
Process Mapping
- Map current-state and future-state business processes using visual diagramming tools to identify efficiency gains and operational bottlenecks.
Production Support
- Review ServiceNow Queue and action tickets in accordance to service level agreements.
Required Qualifications
BA Experience
- Minimum of 3 years of professional experience as a Business Analyst leading requirement-gathering sessions and creating detailed business documentation.
SALESFORCE Expertise
- Hands-on experience working directly with Salesforce Sales Cloud.
Availability
- Capability to consistently work 8:00 AM - 5:00 PM PT Monday - Friday, along with flexibility to support planned evening releases (7:00 PM - 10:00 PM PT).
Communication
- Strong written and verbal communication skills; ability to articulate complex business needs to technical teams and technical concepts to business leaders.
Preferred Skills & Certifications
SALESFORCE Specialty Clouds
- Direct experience using Jira for agile backlog management, Google Workspace (Docs, Sheets, Slides), and Lucidchart for process mapping.
Tooling
- Other Details
- Salesforce certifications preferred but not required.
Actual Compensation
Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity.
Benefits/Perks
Comprehensive Medical Plan
- Covering Medical, Dental, Vision
Short Term and Long-Term Disability Coverage
401(k) Plan with Company match
Life Insurance
Vacation Time, Sick Leave, Paid Holidays
Paid Paternity and Maternity Leave
Disclaimer
The compensation and benefits information provided herein is accurate as of the date of this posting. LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.