Salesforce Analyst / Developer

About the role

A Chicago-based organization is seeking a Salesforce Analyst/Developer to support and enhance a highly active Salesforce platform used by sales and service teams. This is a full-time role working with Salesforce Service Cloud in an Agile, operations-driven environment. The position blends development, administration, and user support, making it ideal for someone early to mid-career looking to grow.

Required Skills & Experience

• 2–5 years of Salesforce experience in an analyst, admin, or developer capacity
• Strong hands-on experience with Salesforce Service Cloud
• Background in Salesforce administration (flows, users, permissions, configuration)
• Experience supporting end users and resolving incidents or issues
• Comfortable working in Agile or fast-changing environments
• Exposure to Salesforce Sales Cloud
• Helpdesk or ticketing experience (ServiceNow a plus)
• Familiarity with Snowflake, Kafka, or mixed data environments
• Light Apex or Salesforce development experience

What You Will Be Doing

• 70% Salesforce (Service Cloud focus)
• 15% User support / incident resolution
• 15% Integrations & adjacent technologies (ServiceNow, data platforms)
• 60% Hands-On Configuration & Development
• 25% End User Support & Incident Resolution
• 15% Team Collaboration & Agile Ceremonies

Tech Breakdown

70% Salesforce (Service Cloud focus)
15% User support / incident resolution
15% Integrations & adjacent technologies (ServiceNow, data platforms)
60% Hands-On Configuration & Development
25% End User Support & Incident Resolution
15% Team Collaboration & Agile Ceremonies

You will receive the following benefits:

• Medical, Dental, and Vision Insurance
• Career growth and learning opportunities

Pay

$35/hr - $45/hr

Schedule

Hybrid