Salesforce Administrator IV

About the role

The Senior Salesforce Administrator at Nakupuna Solutions is responsible for configuring, maintaining, and improving Salesforce platforms to support organizational efficiency, user adoption, and system security. This role involves managing user access, automating workflows, ensuring data integrity, and implementing system upgrades and security measures. The administrator also partners with stakeholders to ensure solutions are scalable across the enterprise and integrated applications/plugins/tools.

Responsibilities

• Administer Salesforce user accounts, roles, profiles, permission sets, and sharing rules
• Monitor Salesforce system performance, data integrity, and availability
• Implement Salesforce security measures, including multi-factor authentication, IP restrictions, and field-level security
• Configure and maintain Salesforce features such as objects, fields, page layouts, record types, validation rules, and flows
• Maintain system documentation and create end-user training materials
• Conduct regular system upgrades, patches, and release readiness activities
• Manage Salesforce environments, including sandboxes and production orgs
• Implement Salesforce integrations with other systems or applications using APIs, middleware, and AppExchange solutions
• Support Salesforce automation (Flows, Process Builder, Approval Processes) to reduce manual work
• Monitor system logs, errors, and integrations to ensure operational continuity
• Partner with Salesforce developer teams to align the platform with enterprise security and compliance standards
• Provide Tier 2/Tier 3 Salesforce support, resolving complex user issues
• Deliver onboarding and training for new users
• Support governance processes, data stewardship, and system change management
• Collaborate with business units to capture requirements and optimize CRM functionality

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field
• Salesforce Certified Advanced Administrator
• Security+ CE
• Additional certifications preferred: Salesforce Certified Platform App Builder, Salesforce Certified Sales Cloud Consultant, Salesforce Certified Service Cloud Consultant
• 5+ years of Salesforce administration experience
• Demonstrated expertise in user management, security, automation, and system optimization
• Experience supporting multiple Salesforce clouds and enterprise-scale deployments
• Strong knowledge of Salesforce integrations and AppExchange solutions

Qualifications

• Active Secret security clearance required
• Must be a U.S. citizen

Skills

• User management
• Security
• Automation
• System optimization
• Integration with other systems
• System upgrades and patches
• System documentation and training
• System monitoring and error resolution
• Collaboration with business units
• CRM functionality optimization

Pay

The projected compensation range for this position is $130,000.00 to $150,000.00 (annualized USD).