Salesforce Administrator

Job Responsibilities

• Serve as the primary point of contact for Salesforce system configuration, maintenance, and enhancements.
• Manage user setup, roles, profiles, permissions, and security settings.
• Create and maintain page layouts, fields, record types, validation rules, flows, and approval processes.
• Support sales teams with dashboards, reports, and pipeline visibility tools to enable informed decision-making.
• Partner with the Sales Technology team to evaluate new Salesforce features and ensure system alignment with business needs.
• Provide periodic training, documentation, and ongoing support for end-users to improve adoption and usability.

Environment Management

• Manage and deploy configuration change sets.
• Manage the deployment of other third-party applications (e.g., DST/SS&C SalesConnect).
• Develop and manage dashboards and reports in Salesforce.
• Manage Salesforce Account Hierarchy and Territory Management rules, Execution Coding / Customization.

Data Management & Quality

• Own data integrity across Salesforce, ensuring accurate, clean, and consistent records.
• Design and run data import/export processes, including deduplication (using Cloudingo or Validity), enrichment, and cleansing.
• Monitor data pipelines and resolve discrepancies between Salesforce and integrated systems.

Qualifications

• Experience in project management, Salesforce support, and administration (including third-party integrations such as Marketo, Concur, Zoom, DemandTools/DupeBlocker).
• Strong data management skills with working knowledge of SQL, ETL tools, or middleware (e.g., MuleSoft, Informatica, Jitterbit, Dell Boomi) a plus.
• Exposure to custom Salesforce implementations; experience with Apex, Visualforce, and Lightning Components for light coding/customization preferred.
• Proficiency in MS Office, especially Excel (macros, pivot tables, charts).
• Strong organizational, interpersonal, and communication skills, with ability to work independently in a deadline-driven, changing environment.

Additional Data Management Skills

• Ability to handle ad hoc data load requests.
• Experience conducting user training, providing documentation, and supporting adoption across business teams.
• Experience supporting sales operations, revenue operations, or business intelligence teams, and partnering with stakeholders to improve sales processes and user experience.
• Background in change management or end-user enablement (e.g., workshops, adoption campaigns, enablement materials).
• Exposure to Sales Cloud and/or Marketing Cloud beyond core administration.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Experience/Education

• 3 to 5 years of experience required.
• VanEck Administrator certification preferred.
• Bachelor's degree in Computer Science or Information Systems preferred.

Compensation

If this position will be performed in whole or in part in New York City, the base salary range is $85,000 to 110,000. Individual salaries may vary based on different factors including but not limited to, skills, experience, job-related knowledge, and location.