Salesforce Administrator

About the role

This role is required to report to our Cambridge office 3 days per week - Tuesday, Wednesday, and Thursday.

Responsibilities

• Manage all aspects of user and license administration, including new user setup/deactivation, roles, profiles, permissions, public groups, org-wide defaults (OWD), and sharing rules
• Own Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
• Manage sandbox environments
• Identify and gather requirements, translating them into best-practice, scalable solutions with a focus on exceptional user experience
• Manage integrations with third-party tools and applications to ensure seamless data flow and connectivity with Salesforce
• Understand data management practices to improve Salesforce data quality and assess impact to the platform and end users
• Own proactive system maintenance, including security and user access reviews, release updates, gap analysis, troubleshooting, and implementing solutions that enhance efficiency, data cleanliness, and reporting
• Contribute to the platform roadmap and help define priorities in partnership with stakeholders
• Support other applications that integrate with Salesforce or support the GTM teams
• Address production support requests, including bugs and enhancements
• Build deep knowledge of EverQuote's Salesforce configuration, integrations, and broader GTM tech stack
• Support QA, testing, and User Acceptance Testing

Requirements

• 5+ years of experience supporting the Salesforce platform (or equivalent hands-on experience — e.g., via bootcamp, self-directed learning, or a related admin role)
• Certified Salesforce Administrator
• Experience with Salesforce Sales Cloud and Service Cloud, and connected apps
• Excellent verbal and written communication skills, with the ability to explain technical solutions in nontechnical language
• A working understanding of business analysis, with the ability to document processes and technical functionality
• A strong customer-service mindset and genuine interest in solving problems
• Familiarity with Agile methodologies (Nice to have)
• Certified Salesforce Platform App Builder
• Certified Salesforce Advanced Administrator, Sales Cloud Consultant, or Service Cloud Consultant
• Experience with basic Triggers
• Experience supporting other GTM tools (e.g., HubSpot, Groove, Churnzero, Conga, DocuSign)
• Knowledge of JIRA and Confluence

Qualifications

The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. The base salary for this full-time hybrid role is $95,000-$110,000. In addition to base salary, our total compensation package may include participation in variable cash bonus programs, equity, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility which are designated by role. Your recruiter can provide more details about the specific salary/OTE range for your role during the hiring process.