Salesforce Administrator

Akumin is a leading provider of outpatient radiology and oncology services, partnering with top hospitals and health systems nationwide to deliver advanced diagnostic imaging and exceptional patient-centered care.

About the role

The Administrator, Client Relationship Management (CRM) will manage and optimize our CRM system, ensuring smooth operation, maintaining data integrity, and supporting sales teams with insightful reports and analysis.

Responsibilities

• Oversee the daily operation of the CRM system, ensuring it meets user needs and aligns with company goals.
• Manage data entry, quality control, and cleansing processes to maintain high data integrity within the CRM.
• Work with data vendors to ensure smooth data flow.
• Provide training and support to users, addressing issues and implementing solutions promptly.
• Customize CRM functionalities to align with business processes, including fields, workflows, and reports.
• Generate regular reports to analyze customer data and sales effectiveness.
• Collaborate with sales, external data vendors, marketing, and IT teams to identify needs and recommend improvements to CRM practices.
• Create and maintain documentation for CRM processes, user guides, and training materials.

Requirements

• Bachelor's Degree or equivalent experience.
• 2+ years of experience in CRM administration or a similar role (Salesforce experience required).
• Strong proficiency in CRM software, data management, and reporting tools; familiarity with database management concepts.
• Strong troubleshooting skills and a proactive approach to identifying and resolving issues.

Preferred Qualifications

• Experience with other CRM software, e.g., Map My Customers, Monday.com.

Benefits

• Competitive compensation.
• Flexible scheduling.
• Cross-training opportunities.
• Medical, dental, and vision insurance.
• HSA accounts with employer contributions.
• 401(k) eligibility with employer match.
• Paid holidays.
• Defined PTO and sick time programs.

Eligibility for benefits will vary based on role type and hours worked.