Salesforce Administrator

Louisiana-Pacific Corporation (LP Building Solutions) is a leading provider of high-performance building solutions that meet the demands of builders, remodelers, and homeowners worldwide. We manufacture engineered wood building products that include an extensive offering of innovative and dependable building materials and accessories. LP’s values-driven culture creates an environment where talented and hardworking people thrive in an ethical, inclusive, challenging, and rewarding place to work.

About the Role

The LP Salesforce/CRM Administrator plays a critical role in building and establishing a world-class field sales and marketing organization as part of a team dedicated to maximizing efficiency and capitalizing on the full features and benefits of the CRM system based on various user group needs. This position will be part of the Sales Operations team and support/develop applications within the Salesforce.com (SFDC) platform. This role serves as a liaison between management, IT, marketing, and field sales as the dedicated administrator resource to manage all incoming needs from the field, solve user problems, and provide continued training and coaching that drives adoption and effective usage.

Responsibilities

• Serve as administrator for all SFDC standard and custom objects: users, roles, profiles, groups, accounts, contacts, record types, sharing rules, picklist values, page layout customization, and others necessary to support vital functionality for users.
• Manage multiple record types and workflow processes for each user group within SFDC (Field Sales, AEC, National Accounts, Retail, Field Marketing, others).
• Maintain price book data integrity within SFDC across all businesses for accuracy in opportunity reporting.
• Manage input data governance to fulfill accuracy in measured metrics for each user group.
• Manage all security and data change rules for proper adherence, collaborating with IT as necessary.
• Create and update user profiles; add all new users and manage SFDC licenses.
• Collaborate with IT to make enhancements to current organizational setup, security, and production; assist with testing and documenting changes.
• Manage the functionality of integrated business processes within SFDC (such as rebate/pricing program processes and lead generation workflows), and make recommendations for enhancements.
• Create and update reports and dashboards based on user group needs, including ad hoc reporting for management.
• Collaborate with leadership across each business and within the field to understand output needs and design reports and data metrics for KPI reports.
• Manage daily support requests and SFDC administrative needs of users.
• Manage all break/fix inquiries from users and solve issues in a timely manner; escalate to IT where new configuration/coding is required.
• Proactively gather feedback from end users, seek out and identify system changes, and manage changes.
• Document all changes and inquiries from users in the SFDC ticket system with proof of completion for audit purposes; manage prioritization of changes based on user need analysis.
• Design, create, and deliver SOPs on functionality and workflows to support rollout of training, system updates, and new capabilities within SFDC.

Training, Onboarding, and Coaching

• Monitor user adoption of SFDC against expectations and proactively engage with users and user groups to improve adoption and efficiency leveraging identified best practices.
• Provide one-on-one training to end users through various methods including in-field shadowing and coaching.
• Create and administer training for end users on all Salesforce-related items to enhance user adoption, productivity, and effectiveness.
• Train new user employees on functionality and expectations of SFDC in conjunction with any scheduled onboarding sessions.
• Lead SFDC champion user group committee for expanded field-based training support, best practice communications, enhancement testing and launch, and adoption monitoring.

Requirements

• 3 to 5 years minimum of Salesforce administration experience.
• SFDC administrator certification required.
• Solid understanding of the organization’s business preferred.
• Computer proficiency in MS Office applications, SAP, and SFDC.
• Organized and detail-oriented with strong communication and interpersonal skills.
• Demonstrated experience in developing and delivering training.

Qualifications

• Bachelor’s Degree in Business Administration or related fields.

Benefits

• Competitive salaries.
• Comprehensive health and welfare benefits.
• 401(k) program.
• Career mobility opportunities.
• Tuition reimbursement.
• Volunteer opportunities.
• Profit sharing.