Salesforce Administrator

About the role

The IT team at IDEXX is seeking a skilled Salesforce Administrator to contribute to the development of the company's enterprise CRM capabilities. The ideal candidate will work closely with a talented team of professionals, leveraging Salesforce best practices to develop, implement, and support custom and packaged applications.

Responsibilities

• Analyze, understand, and translate business needs into scalable technical solutions with a focus on user experience
• Design, configure, test, debug, and document programs based on technical configurations developed by analysts and project teams
• Provide daily system/application administration
• Manage access and security of the systems and applications, and monitor and proactively support system/application capacity planning and stability as required
• Assess technical requirements of requests and scope for projects and communicate results and estimates to business stakeholders, project teams, and IT counterparts
• Serve on systems development/upgrade/enhancement project teams as technical liaison between business clients, IT Infrastructure, and the development groups
• Develop strong business relationships with assigned business clients and with other related departments and vendors to ensure successful system and application implementations and support
• Follow Internal Audit policies and procedures and provide information as needed
• Participate in on-call rotation

Requirements

• 3-5+ years related Salesforce Administration experience
• Experience with Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, territory management and reports
• Experience using development/integration/deployment-related and associated tools (Data Loader, Workbench, Force.com, ANT, IDE/VSCode, Git, Jenkins, Bitbucket, SFDX)
• Strong Salesforce product knowledge with experience in Sales Cloud, Service Cloud, and Mobile Design
• Demonstrated ability to work in a complex and highly-integrated Salesforce implementation
• Great people skills and communication skills, including excellent customer service and business relationship building skills, problem-solving skills, and ability to work independently as well as within teams
• Experience with Agile/Scrum development practices

Qualifications

• Bachelor's degree or equivalent combination of education and experience required
• Experience with Salesforce Certified Administrator and Salesforce Certified Advanced Administrator certifications
• Additional certifications such as Salesforce Certified Platform Developer I are a plus
• Familiarity with writing test classes and basic understanding of Salesforce development landscape including Apex and Lightning Web Components
• Experience or familiarity with Salesforce Marketing Cloud, Pardot, Salesforce Maps, Tableau CRM, and CPQ

Benefits

• Base annual salary target: $90000 - $105000
• Opportunity for annual cash bonus
• Health / Dental / Vision Benefits
• Day-One 5% matching 401k
• Additional benefits including financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more!