Sales Team Leader – Account Management - Salt Lake City, UT

About the role

As a Sales Team Leader – Account Management, you will be based out of a customer location in the Salt Lake City, UT area. You will develop strategic customer relationships, lead account management activities, and drive commercial growth across assigned accounts. Collaborating with customers, technical teams, and commercial stakeholders, you will identify opportunities, deliver innovative solutions, and ensure exceptional service execution while leading and developing a high-performing team.

You will leverage your leadership, commercial, and relationship management expertise to maximize customer satisfaction, drive revenue growth, and strengthen market position. Serving as a trusted advisor to customers, you will ensure operational excellence and alignment with business objectives.

Responsibilities

• Apply a solid understanding of industrial chemical treatment technologies and sales processes to support customer operations, identify opportunities, and deliver value-driven solutions.
• Provide technical troubleshooting support and demonstrate strong mechanical aptitude to diagnose operational challenges and recommend effective corrective actions.
• Utilize laboratory data, analytical methods, and test results to evaluate system performance, interpret findings, and support customer recommendations and process improvements.
• Manage account financial performance, including revenue tracking, profitability, budgeting, forecasting, and achievement of commercial objectives.
• Oversee customer inventory management activities, ensuring product availability, inventory accuracy, and efficient supply chain support to meet operational requirements.
• Present complex technical content to various levels of the organization, internal and external customers in a clear and concise manner.
• Build long-term strategic relationships with customers by understanding their business objectives and identifying opportunities to deliver value-added solutions.
• Manage key customer accounts and serve as the primary point of contact for commercial and operational activities.
• Identify, coordinate, and collaborate with internal teams to deliver technical sales solutions, projects, and customer-focused initiatives.
• Lead customer business reviews, account planning sessions, and technical presentations for customers, leadership, and internal stakeholders.
• Manage the day-to-day operations of assigned customer accounts to ensure service quality, customer satisfaction, and business growth.
• Support the development and execution of account growth strategies to expand business opportunities and strengthen customer partnerships.
• Monitor account performance, identify trends, and implement actions to improve commercial results and customer outcomes.
• Ensure compliance with Sales and Service Standards across customer accounts and commercial activities.
• Collaborate with technical, operational, and commercial teams to resolve customer issues and deliver effective solutions.
• Drive continuous improvement initiatives that enhance customer experience, operational efficiency, and commercial performance.
• Develop strong working relationships with customers, internal stakeholders, and cross-functional teams.
• Directly lead, coach, and develop a team of employees to achieve business objectives and foster a high-performance culture.
• Support field sampling, water testing, application maintenance, and performance reporting to ensure the effective operation and optimization of customer treatment programs.
• Support the implementation, commissioning, and continuous improvement of hydrocarbon process and industrial water treatment systems, including wastewater, boiler, and cooling tower applications.

Requirements

• Minimum of 2 years of experience (preferred) in account management, sales, business development, or a related commercial role.
• Minimum of 2 years of experience (preferred) in hydrocarbon process treatment or water treatment for wastewater, boilers, and cooling towers.
• Demonstrated experience building and maintaining strong customer relationships.
• Experience leading teams and driving performance in a customer-focused environment.
• Strong business acumen and the ability to identify growth opportunities and develop customer strategies.
• Excellent communication and presentation skills with the ability to influence stakeholders at multiple organizational levels.
• Strong interpersonal and relationship-building skills.
• Proven organizational and project management abilities with the capability to manage multiple priorities simultaneously.
• Strong problem-solving skills and the ability to develop effective customer-focused solutions.
• Customer-centric mindset with a commitment to operational excellence and service delivery.
• Continuous improvement mentality with a focus on enhancing commercial effectiveness and customer satisfaction.

Schedule

This role requires schedule flexibility to support customer requirements, business priorities, travel, and commercial activities.

• Work Schedule: Monday - Friday, 07:00 AM - 04:00 PM
• 100% onsite in Salt Lake City, UT

Benefits

We offer a comprehensive compensation and benefits package designed to support your professional growth and well-being, which may include:

• Career development and training opportunities
• Medical and wellness benefits
• Financial and retirement programs, including the Thrift Plan (401k) with company contributions based on salary level and benefit elections
• Additional voluntary benefits
• Eligibility for bonuses subject to the terms of applicable benefit plans or policies

This position requires valid work authorization in the country of employment. The employer is unable to sponsor work authorization for this role at any time.