SALES SUPPPORT

Responsibilities

• Communicate with Regional Sales Managers to gain understanding of their sales plans and customers with an overall goal of increasing proactive support levels.
• Ownership of customer relationship regarding purchase order review, order status updates, production schedules, while driving overall support of key customers.
• Create and maintains open order reports and document changes in ERP system.
• Respond to customer inquiries in a same business day manner via phone and email.
• Must be efficient in gathering order updates along with revised Purchase Order approvals in order to meet fluid needs of key customers.
• Must be able to make decisions independently with our customers at the center of any changes.
• Develop improved business processes with a deep working knowledge of all functions who intersect with the order to invoice process.
• Increase customer confidence and protect operations by supplying valid and useful product and order knowledge.
• Inputs data into ERP system and strives for 100% error-free transactions.
• Work cross-functionally, across business brands, to ensure customers are always kept informed and RSMs are fully supported for business needs.
• Must be able to search and run reports proactively from ERP system in order to keep the sales team informed and each order moving within lead times.
• Provide cross-training to other Sales Support Specialists for coverage needs and to close any knowledge gaps regarding brand specifics and nuances.
• Drives process changes and helps build deeper relationships internally and externally.
• Accept other responsibilities as requested by the Customer Experience Manager.

Requirements

• High School Diploma or equivalent
• University degree or qualified work experience
• Ability to work in a fast-paced environment
• Ability to communicate and interact effectively in all situations
• Minimum five years Customer Service experience
• Minimum two years related Sales Support experience
• Knowledge of customer service principles and practices
• Experience communicating through multiple channels and handling multiple customer queries
• Proficient with standard office applications (i.e., Word, Excel, PowerPoint, etc.)

Qualifications

• Language Skills – Ability to read, write and speak English
• Mathematical Skills – Basic Math Concepts
• Reasoning Ability – Ability to define problems, collect data, establish facts, and draw valid conclusions
• Physical Demands – Physical Activities: Ability to stand, walk and sit. Ability to reach and use arms, hands and fingers. Ability to hear.

Benefits

We offer a flexible and comfortable work environment, along with a competitive compensation and benefits package.