Sales Support Workflow Coordinator

About the role

The Workflow Coordinator’s primary responsibility is to review and assign incoming work tasks throughout the LINK program. This position will oversee incoming work buckets related to new orders, documentation, escalations, and rush requests. They will also manage aging in the team members work buckets to ensure work is being completed on time.

Responsibilities

• Works in conjunction with Bard Care team, Management, Sales and Documentation.
• Reviews, assigns and designates priority for new files, reorder files, service tickets, tech flips to ensure all work is assigned in alignment with the teams service level agreements.
• Handles any rush or escalation emails, and assigns to the appropriate party to complete the task - follows up on assignments not worked outside of our service level agreements.
• Manages aging of current team members work buckets to make sure work is completed on time.
• Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals.
• Design, validates and implements management dashboards and reports that illustrate key performance indicators on weekly, monthly, quarterly, and/or annual basis.
• Partners with leadership to provide feedback, identify coaching opportunities and quality trends.
• Supports Management and Coaches as needed or directed/assigned.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Education/Experience: Associates Degree or equivalent preferred; two to three years related experience and/or training in a clinical environment; or equivalent combination of education and experience.
• Skills: Language, Math, Reasoning Ability, Computer Knowledge, Telecommunications, Work Requirements, Physical Demands, Work Environment.

Benefits

Note: No benefits are mentioned in the job posting.

Pay

Not specified in the job posting.

Schedule

Monday-Friday 8:30am-5:00pm EST 9:00am-5:30pm EST 9:30am-6:00pm EST