Sales Support Coordinator

About the role

The Sales Support Coordinator plays a crucial role in supporting the sales operations at Exxel Outdoors. They assist in the sales support of assigned accounts, manage orders, and ensure accurate and timely order processing. This role also involves managing forecast management reports, resolving price group variances, and providing exceptional customer service.

Responsibilities

• Assists in the sales support of assigned accounts, while executing various duties assigned by the Sales Support Manager.
• Manages orders and the assigned accounts, including manual order entry for SOs (sales orders) & BSOs (blanket sales orders), monitoring flow of EDI orders, and releasing orders.
• Manage NuOrder orderbook by releasing orders and reaching out to Sales Reps for any issues related to the order.
• Investigate complicated issues relating to order fulfillment and communicate directly with Sales reps, warehouse, and/or the customer to provide resolution.
• Processes order confirmations and provides proforma invoices.
• Supports customer program sheet creation and ensures accurate pricing in ERP system through price groups.
• Aids in Item Set Ups in retailer portals.
• Enters and processes RMAs, credit rebills and memos.
• Manages order information flow between ERP and customer portals, identifies and resolves errors.
• Maintains forecast management report and resolves price group variances.

Qualifications/Skills

• Bachelor's degree
• Minimum of 2 years' experience in Customer/Dealer Service, preferably in a consumer product, retail or dealer-based environment.
• Marketing & Sales experience desirable.
• Team player, team leader as needed.
• Strategic thinker: understands how to delegate tactical projects to develop long term objectives.
• Excellent organizational skills.
• Strong attention to detail.
• Ability to communicate professionally and effectively, both written and verbal, with internal and external stakeholders.
• Strong independent problem-solving skills.
• Strong presentation skills.
• Strong product knowledge.
• Basic understanding of Exxel Outdoors and Customer P&L's desirable.
• Good oral and written communication skills.
• Proficient in Excel.
• Understanding of MS NAV/MS Business Central a plus.

Work Environment

A collaborative, open space work environment located on the second floor of the 40,000 sq. foot facility located in Broomfield, Colorado. Team members share a common desk area. The Sales Support area faces west and looks out on open space and the Flatirons. There are approximately 50 employees in the 40,000 sq. ft Broomfield corporate facility which houses a workout facility, multiple quiet telephone booths, and a large employee breakroom for the employee's use.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.