Sales Support Coordinator

Sales Support

• Measures new products and gathers critical dimensions and characteristics to feed to design for product development.
• Documents packing procedures for prototype items to be mass produced around the world.
• Works with customer engineers and logistics personnel to determine upcoming workload and shipping forecasts.
• Aids customer with open orders, RMA's, and redesigns.

Packing Customer Merchandise

• Carefully lifts, pushes, and places customer equipment/materials inside of TransPak manufactured crates using hand trucks, pallet jacks, forklifts, ladders, or ramps in order to ship customer equipment/materials without damage to customer equipment/materials.
• Assembles crates—unloads, prepares, and completes assembly of the crate at customer site if not already assembled using hammers, cordless nail guns, or power drills; this includes nailing or hammering on tops or sides of wooden crates to the base or neighboring sides at a customer site or in the TransPak facility depending on production schedule.
• May assist with other crate assembly tasks as production schedule permits, as needed.

Safe and Efficient Facility Team Member

• Addresses and reports all equipment defects or maintenance needs to maintain safe and efficient use.
• Follows all procedures, policies, and knows the equipment before using it.
• Speaks up when observing something that may be unsafe or someone performing unsafe acts.
• Efficiently performs work according to standard operating procedures.
• Works together with other team members to accomplish tasks safely in a fast-paced production environment.

Marginal Functions

• Gathers feedback from and resolves customer issues.
• Maintains records of scheduled jobs upon delivery and packing.
• Communicates with supervisor/dispatch on completion of jobs.