Sales Support & Warehouse Operations Specialist

About the role

Located in Hurst, TX 76054, this direct‑hire position supports multiple sales teams with order processing, customer service, inventory management, and shipping coordination. The role blends desk‑based sales support with hands‑on warehouse and shipping activities, offering variety, independence, and training on internal software, licensing processes, warehouse procedures, and international shipping. Candidates appreciate the mix of tasks, the training provided, the ability to work independently, the small collaborative team environment (with U.S. and international colleagues), and quarterly team gatherings in the Dallas area. The position is 100% onsite with no regular travel required.

Responsibilities

• Process customer orders and ensure information is accurate and complete.
• Support multiple sales teams with order processing, customer needs, and day‑to‑day operational requests.
• Receive incoming products and prepare outgoing customer shipments using UPS and FedEx.
• Maintain inventory records and assist with physical inventory counts.
• Track shipments and research delivery, documentation, or shipping issues as they arise.
• Assist with domestic and international shipping; international shipping experience is not required and can be taught.
• Maintain accurate order, invoice, licensing, and shipment records.
• Complete basic software licensing tasks by following established processes and procedures.
• Prioritize time‑sensitive customer orders and shipping deadlines throughout the day.
• Coordinate with internal teams to resolve order, inventory, and shipping needs.
• Assist with general office responsibilities, including receiving deliveries, checking mail, and supporting visiting vendors.
• Move between office and shipping responsibilities as daily priorities change.

Qualifications

• 1+ years of experience in sales support, order processing, customer service, office operations, shipping, inventory, supply chain, or a related function.
• Experience working in a professional office environment.
• Strong attention to detail and ability to manage multiple priorities.
• Comfortable working independently and making day‑to‑day decisions.
• Strong customer service and professional communication skills.
• Ability to research solutions and troubleshoot issues independently.
• Comfortable working in a role that combines desk‑based responsibilities with light warehouse and shipping activities.
• Shipping, inventory, supply chain, or UPS WorldShip experience is a plus but not required.
• International shipping experience is a plus but not required.
• Reliable, organized, coachable, and able to adjust as priorities change.

Benefits

• Flexible PTO
• 8 paid sick days
• 11 company‑paid holidays
• Company‑paid medical, dental, and vision coverage
• Short‑term and long‑term disability (STD/LTD)
• Life insurance and AD&D
• 401(k) with company match after 90 days of employment

Pay

$60,000‑66,000 + Commission

Schedule

Monday‑Friday, 40 hours per week; typical schedules 7:00 AM‑4:00 PM or 8:00 AM‑5:00 PM with occasional overtime during month‑end, quarter‑end, or year‑end periods.