Sales Support Specialist SC

About the role

The Sales Support Specialist plays a crucial role in supporting the sales team by managing the CRM system, handling customer quotes and purchase orders, responding to customer inquiries, and coordinating with various internal departments.

Responsibilities

• CRM Management: Maintain and update project pipeline, quotes, and awarded projects
  Manage contacts, utilities, and agent information
  Build and maintain the overall CRM structure, including databases and automations
  Create and maintain reporting dashboards for management use, including quotes and bookings
• Quote Processing: Follow ISO procedures to issue formal quotes in response to customer RFP/RFQ
  Ensure completeness and accuracy of RFQs
  Confirm receipt with customers
  Coordinate with production, sales, and finance to verify requirements can be met (e.g., lead time, pricing, product availability)
  Complete vendor registration as needed
  Coordinate with customers, agents, and sales team throughout the quoting process
• Purchase Order Management: Follow ISO procedures to receive and submit purchase orders
  Ensure accuracy of POS (price, volume, daily date, etc.)
  Issue PO Acknowledgment
  Enter order information into ERP system accurately
• Customer And Prospect Requests: Provide technical specifications, wir files, engineering data, and FAQs upon request
  Offer budgetary bids, pricing information, and lead times
  Provide production and shipping updates
  Respond to website inquiries and/or forward to appropriate parties
• Internal Coordination: Coordinate with Finance on invoicing and order details
  Provide weekly updates and coordinate with production and fulfillment teams
  Work with quality assurance to enter new conductors into the ERP for new orders
• External Coordination: Provide comprehensive sales support by fostering proactive communication, equipping agents with effective marketing tools, conducting outreach and research, and embracing a “How can I help?” mindset.
  Enhanced sales support to agents through proactive engagement, and strategic marketing tools to increase PO volume.
  Distribute new marketing assets to all team members, sales agents, and to existing customers, and to potential customers as requested.

Qualifications

• Associate or bachelor’s degree in business administration, Sales, Marketing, Communications, or a related field is preferred.
• One to two years of experience in sales support, customer service, administrative support, order management, or a related business environment is highly desired.
• Experience working with CRM systems, sales databases, and customer account management processes.
• Ability to maintain accurate records, process orders, and manage customer and sales documentation.
• Strong attention to detail and problem-solving abilities.
• Able to work effectively in a team-oriented environment.
• Strong analytical and organizational skills.
• Additional training or certifications related to customer service, sales operations, or business administration are a plus.
• Effective verbal and written communication skills with the ability to collaborate across multiple departments, including Sales, Customer Service, Operations, and Finance.
• Ability to comprehend and follow instructions, procedures, and established business processes.
• Basic understanding of business operations, customer service principles, and sales support functions.
• Adept at multitasking and managing multiple priorities while meeting deadlines in a fast-paced environment.
• Strong commitment to customer satisfaction, quality, accuracy, and continuous improvement.
• Proficient with Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint, as well as other business software applications.
• Ability to maintain reliable attendance and successfully manage daily responsibilities in a dynamic business environment.
• Flexibility to adjust work schedules when necessary to support critical business needs, customer requirements, or project deadlines.
• Ability to maintain a professional, positive, and customer-focused attitude.

Skills

• Proficiency in CRM and ERP systems
• Strong attention to detail and accuracy
• Excellent written and verbal communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Knowledge of or willingness to learn about the electrical conductor industry
• Customer service-oriented with a professional demeanor

Benefits

• Incentives Benefits offered the first of the month following 30 days of employment, include: medical, dental, life insurance, long term disability, paid time off (sick and vacation), 10 company holidays, 401(k) with company match, etc.
• Referral Rewards program