Sales Support Specialist

Benefits

• 401(k) matching
• Competitive salary
• Employee discounts
• Free uniforms
• Paid time off
• Company parties
• Opportunity for advancement
• Training & development

Job Summary

Works with clients in identifying their needs and problems in order to promote appropriate company products and services.

General Accountabilities

• Manages and grows existing accounts
• Sells additional services to clients
• Contacts and visits clients to help them better understand company products and services
• Handles queries about company products and services
• Buils up detailed knowledge about the company's products
• Plans for and attends trade shows to establish new business
• Provides customer service to business partners
• Edits business partners and end users on company products and services
• Provides proactive assistance and supports to clients and business partners
• Mets customer needs, offers options, resolves problems and follows up with customers
• Presents, promotes and sells services to existing and prospective customers
• Establishes, develops and maintains positive business and customer relationships
• Reach out to customer leads through cold calling
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Inputs and processes transaction information from start to finish
• Achieves agreed upon sales targets and outcomes within schedule
• Coodinates sales effort with team members and other departments
• Analyzes the territory/market’s potential, tracks sales and status reports
• Supplies management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services
• Keeps abreast of best practices and promotional trends
• Continuously improves through feedback

Job Qualifications

Education: High school diploma or equivalent
Experience: 1-2 years of experience in a professional work environment

Skills

• Excellent verbal and written communication
• Excellent knowledge of MS Office or Google Docs
• Excellent selling and negotiation skills
• Prioritizing, time management and organizational skills
• Problem solving
• Attention to detail
• Service orientation

Schedule

Monday to Friday
Weekend availability
Overtime (if required)

Compensation

$18.00 - $25.00 per hour

Why Us

Dedicated to the unquestionable safety and exceptional comfort of our clients, the Whitecastle approach to service has helped us become the preferred private charter and group transportation company in the Bay Area. From wedding transportation services to extended tours, we offer top-of-the-line care for every one of our valued passengers.

As the area’s leading, family-owned and operated bus charter company, our focus continues to be keenly aimed at ensuring uncompromising safety at all times. Our drivers have all passed a series of periodical, behind-the-wheel driving evaluations and must continue to exceed our rigorous standards for passenger safety and hospitality. Finally, we expect every driver to be medically able to operate a large-scale passenger vehicle and be drug-free at all times. Those who can’t pass these tests, can’t drive for Whitecastle.

Operating a fleet of late-model, extensively equipped, luxury buses, we make sure our passengers’ comfort is never compromised. Every ADA-equipped vehicle includes the following amenities:

• Reclining seats and footrests
• On-board restrooms
• DVD players with monitors located throughout the bus
• Satellite and WiFi connections
• CD, MP3 and AM/FM radio
• Overhead storage
• Pasenger window shades
• Air conditioning and heating
• Three-point seat belts
• Wood floors
• Oversized luggage area

With 24-hour dispatch capabilities and the industry’s most innovative safety equipment, every Whitecastle bus, and the driver in charge of it, promises unparalleled service along every mile. To find out more about booking a reservation or receiving a custom charter quote, contact the Whitecastle customer care team now. We promise personalized service with a smile.