Sales Support Specialist - Paige Energy - Raleigh, NC

About the role

Paige Energy, a GCG Company, is seeking a Sales Support Specialist to support our growing customer base across the utilities market. This is a mid-level role for a sales support professional who brings prior experience navigating quoting, order management, and cross-functional coordination in a fast, transaction-heavy B2B environment. As our Sales Support Specialist, you'll play a critical part in supporting our Strategic Accounts team and delivering a responsive, accurate, and dependable customer experience by supporting quoting, order entry, and ongoing customer communication. If you thrive in a fast-paced, detail-oriented environment, enjoy serving as a trusted point of contact for customers and internal sales partners, and take pride in keeping the quote-to-order process running smoothly, this role offers the opportunity to make a meaningful impact while continuing to deepen your product and industry expertise. This role offers a hybrid work arrangement (3 days per week in office | 2 days per week work from home) from our office located at 333 Fayetteville St Suite 1400 Raleigh, NC. Our Use of AI in Recruiting: At GCG, we use AI technology to assist with our interviews by automating note-taking, allowing our hiring teams to focus fully on the conversation. This technology supports efficiency and accuracy in capturing candidate insights during interviews but is not used to evaluate resumes. All resume reviews and candidate assessments are conducted directly by our corporate recruiting team and hiring managers to ensure a thoughtful, human-centered approach.

Responsibilities

• Serve as an internal point of contact for inbound customer and sales team inquiries related to product information, pricing, availability, shipments, and returns
• Maintain a consistent cadence of communication with customers, Account Managers, and sales leadership to ensure timely follow-up and issue resolution
• Provide regular order status updates and proactively communicate lead times, shipment details, and potential delays
• Generate accurate and timely quotes for customer projects, ensuring correct pricing, availability, and lead time information
• Follow up on quotes and open opportunities to address outstanding questions and support conversion
• Enter customer orders and maintain accurate records in CRM and ERP systems to ensure visibility across sales and procurement teams
• Set up new customer accounts in internal systems to support efficient quoting and order processing
• Partner with manufacturers and suppliers to resolve pricing, availability, and shipment-related issues
• Escalate complex product, pricing, or delivery concerns to appropriate internal stakeholders as needed
• Support resolution paths that minimize disruption, support repeat business, and maintain strong customer relationships

Requirements

• 4+ years of customer support or sales support experience in a B2B industrial, manufacturing, or distribution environment
• Working knowledge of quote-to-order and order management processes
• Ability to independently manage multiple priorities and deadlines in a fast-paced, high-accountability setting
• Strong attention to detail and commitment to accuracy

Skills

• Proficiency with CRM, ERP, and internal communication tools
• Working knowledge of Microsoft Office (Outlook, Word, Excel)
• Clear, professional communication skills with the confidence to collaborate cross-functionally and engage external partners