Sales Support Specialist/Customer Service

Responsibilities

• Provide highest quality customer service and support to sales team and customers.
• Exceptional organizational skills with the ability to manage a high level of email and work autonomously.
• Process customer orders (via phone, email, EDI, chat) ensuring timely delivery and follow up to customers, including daily responsibility of working backorder and open order reports.
• Efficiently utilize SAP system to enter orders, determine availability, pricing, delivery and special customer requirements. Check for accuracy and completeness.
• Issue resolution concerning the order fulfillment process or functionality of our products in a professional and solutions-oriented manner. This may involve carrier tracking, freight quotes, rush orders and credit issues among a variety of other requests.
• Responsible for following through on customer issues to completion. This may require outbound calls and/or multiple customer contacts. Task-switching ability to balance multiple priorities is essential.
• Work with customer, internal graphics team and suppliers to create accurate art proofs/revisions to be utilized for production.
• Communicate with sales and purchasing to inform them of possible product and sales problems.
• Problem resolution for customer complaints or delivery issues.
• Respond to requests via phone, email or chat requests.

Qualifications

• Candidate must have the ability to learn a broad range of both products and vendors.