Customer Service & Sales Support Specialist

About the Role

We are seeking a Customer Service & Sales Support Specialist to join our team in La Crosse, WI. The ideal candidate will have strong customer service skills and experience providing sales support.

Responsibilities

• Assist customers with inquiries
• Process orders
• Provide product information
• Answer phone calls, schedule appointments, and manage correspondence
• Enter data into CRM system and other relevant software
• Prepare reports and other sales materials
• Research and analyze potential customers and markets
• Develop and implement sales strategies in collaboration with account managers

Qualifications

• Prior experience in a sales-driven environment
• Experience in providing direct administrative support to a team
• Proficiency with CRM software
• General computer skills and experience with Microsoft Office software

Skills

• Strong customer service skills
• Excellent written and verbal communication skills
• Proficiency in computer applications, including CRM software and Microsoft Office
• Data entry and analysis skills
• Organizational skills to manage multiple tasks and responsibilities
• Problem-solving skills to address customer issues and sales challenges
• Ability to work collaboratively and build relationships
• Understanding of sales processes and procedures

Location: La Crosse, WI