Sales & Customer Support Specialist

About the Role

Our client is a U.S.-based product company operating in the live events, retail, and industrial space. Their products are trusted by globally recognized Fortune 500 brands and they are currently in an exciting and aggressive growth phase across multiple product lines. This is a lean, fast-moving team of 11 people that is growing fast and with plenty of room for the right person to grow with them. They care deeply about the people they bring on, and the culture reflects that — trust is given, autonomy is expected, and the people who thrive here are the ones who show up with ownership and initiative. If you're looking for a place where your work actually matters and where there's real opportunity to develop your career, this is it.

As a Sales & Customer Support Specialist, you'll be the connective thread between the sales team, the design team, fulfillment, and the customer. You'll be the person who keeps everything moving — making sure nothing falls through the cracks, customers are always informed, and the team never has to chase you for updates.

Responsibilities

• Prepare and manage sales quotes from initial request through to approval and order confirmation
• Process and track orders in the company's ERP system, flagging delays proactively and keeping customers informed at every stage
• Coordinate graphics requests between customers and the internal design team — tracking artwork submissions, proof approvals, and revision cycles
• Respond to inbound customer inquiries via email, phone, and chat in a timely and professional manner
• Log all customer interactions, quote activity, and order updates into the CRM daily
• Monitor shared inboxes and route general inquiries to the appropriate internal teams
• Investigate shipment delays, coordinate with logistics partners, and communicate resolution timelines to customers
• Support the sales team with follow-ups, pipeline activity, and general coordination

Requirements

• 2–5 years of experience in sales support, sales operations, customer support, or order management in a B2B environment
• Near-native or native English level — all client communication is in English, both written and verbal
• Proven experience managing the full order lifecycle — from quoting through fulfillment and post-sale follow-up
• CRM experience — HubSpot preferred, Salesforce or similar also considered
• Comfortable handling inbound phone calls, emails, and chat on a daily basis
• Strong attention to detail — a wrong color or a missed proof approval can have real consequences for a client
• Proactive, ownership-driven mindset — you surface issues before they escalate and you don't wait to be asked
• Experience working in a fast-paced, lean team environment where everyone wears multiple hats
• Based in LATAM and available to work Monday–Friday, 9:00 AM – 5:00 PM PST
• Must have your own equipment and a reliable internet connection to work remotely

Nice to Have

• Experience coordinating graphics, artwork approvals, or creative workflows
• Background in live events, branding, or marketing
• Familiarity with ERP systems such as NetSuite or similar
• Experience in a startup or early-stage company environment

Working Conditions

• 100% remote — work from anywhere in LATAM
• Full-time contractor position, Monday–Friday, 9:00 AM – 5:00 PM Pacific Time
• Payment via international transfer platform
• 10 days of paid time off annually
• 7 paid U.S. holidays per year
• Benefits stipend to be discussed after successful completion of the 90-day probation period
• 90-day probation period