Sales and Customer Support Specialist

Responsibilities

• Communicates with customers, estimating items for pricing and order entry.
• Communicates with customers via telephone, fax, and e‑mail concerning orders, returns, shipments, and products.
• Acts as a central point of contact for coordination of all internal and external customer requirements and expectations.
• Processes customer orders, shipments, and expedites delivery of products.
• Interacts with production and other business units regarding design, delivery, accounts receivable, and service matters.
• Investigates and provides timely responses and resolution to customer complaints.
• Maintains and manages inventory programs using an ERP system.
• Supports Customer Service Manager functions when the manager is absent.
• Conforms with and abides by all regulations, policies, work procedures, and instructions.
• Completes special projects as assigned by the General Manager or Customer Service Manager.
• Works in excess of 40 hours as business needs arise.
• Maintains regular and reliable attendance.
• Performs any other task or duty deemed necessary by management.

Qualifications

• Excellent analytical skills.
• Demonstrated track record of success within a B2B environment.
• Excellent oral and written communication skills.
• Education & Experience: (specific degree not listed, but required for role).

Preferred Qualifications

• Experience with the systems mentioned above (MS Office Suite, ERP System, Kiwi ADP Workforce Now).
• Detail‑oriented.
• Experience in corrugated industry, strongly preferred.
• A genuine, positive, and friendly disposition.

Systems Usage

• MS Office Suite (Excel, Word, Outlook, Teams).
• ERP System.
• Kiwi ADP Workforce Now.