Sales Customer Support Specialist

TeleVoIPs is a privately-owned company founded in 2009. We deliver state-of-the-art cloud-hosted phone service utilizing the finest feature-rich platform available in the US and abroad. We are uniquely differentiated from competitors in that we offer Unlimited Features to our customers at a simple flat-rate price. Our solution is constantly advancing with the changing environment. Join a growing company with a fast-paced and engaging work environment that encourages team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking, and dedication to consistently exceeding client expectations.

Responsibilities

• Assist clients through each step of the sales process, helping them resolve any concerns or questions while processing, tracking, and shipping orders efficiently
• Identify and create lists of potential clients while maintaining databases of sales
• Compile daily lists of leads and delegate them to the sales manager
• Handle all administrative duties for the sales department or team, including scheduling client conferences and meetings
• Provide assistance to management team members and executives as needed
• Perform data entry duties regarding metrics, sales figures, and other key data
• Create and process sales in a timely manner
• Report any unusual activity to supervisors
• Expedite rush orders and alter sales orders and shipping information as required
• Attend professional business networking meetings on behalf of TeleVoIPs
• Manage new and existing customers
• Maintain, develop, and expand relationships with existing and potential accounts
• Assist with inside sales add-on quotes and follow-up
• Assist the Implementation team via the sales process
• Identify potential prospects by qualifying accounts
• Follow up on leads resulting from marketing activities
• Schedule and set appointments to meet targets
• Build rapport with potential accounts; explain product and service capabilities; overcome objections
• Maintain sales performance to meet and exceed target goals
• Utilize HubSpot daily to provide a funnel of identified and proposed opportunities

Requirements

• 1-2 years of experience in account management, inside sales, call center, or telemarketing (preferred but not required)
• Take inbound calls from clients and prospects
• Call clients and prospects as needed
• Knowledge of business organizational structures
• Ability to persuade and influence others
• Strong interpersonal and communication skills
• Ability to self-manage and work independently, as well as part of a team
• High school diploma or equivalent (required)
• Bachelor’s Degree (preferred but not required)
• A valid driver’s license is required
• Reliable transportation is required
• Valid insurance with public liability and property damage insurance
• Proficient in HubSpot, MS Excel, Word, PowerPoint, Outlook, MS Teams

Skills

• Self-motivated, self-driven, results-oriented, sense of urgency
• Strong sense of ownership and accountability
• Detail-oriented and organized
• Results-driven professional with self-confidence and perseverance
• Ability to thrive in a fast-paced, high-intensity, relentless activity environment
• High degree of professionalism
• Excellent interpersonal, written, and verbal communication skills
• Outstanding relationship and collaboration skills with both new and current clients
• Strong organization and time management skills
• Ability to create new client relationships and retain current client relationships
• Proficient with basic computer skills and Microsoft Office suite (Outlook, Excel, Word, etc.)
• Ability to send and receive emails and keep an inbox organized
• Ability to maintain an organized calendar
• Excellent keyboarding skills
• Excellent customer service skills
• Ability to analyze information
• Ability to deal with complexity
• Attention to detail and thoroughness
• Ability to perform several tasks concurrently with ease and professionalism
• Ability to keep client matters strictly confidential

Behaviors

• Upbeat, positive, and professional demeanor
• Enjoys meeting and speaking with new individuals/groups
• Ability to learn and adapt quickly
• Positive outlook and vision
• Must stand by the services and product solutions we deliver
• Lifelong learner who enjoys improving knowledge
• Strong professionalism both in appearance and presentation
• Can work independently and with others

Physical Demands

• Light to moderate physical activity performing non-strenuous activities of an administrative nature
• Sitting or standing for extended periods of time
• Lifting up to 25 lbs.
• Working in a well-lighted, heated, and/or air-conditioned indoor office setting with adequate ventilation
• Using manual dexterity sufficient to handle/reach items and work with fingers
• Using close/distance/peripheral and depth perception

Pay

Base pay $35,000 – $40,000 / year based on experience

Benefits

• Competitive compensation
• Generous paid time off
• Company-paid holidays
• Medical insurance
• Short- and Long-Term Disability insurance
• 401(k) matching
• Cell phone reimbursement
• Dental insurance
• Life insurance
• Paid training
• Tuition reimbursement
• Vision insurance
• Casual, upbeat work environment
• Team activity lounge and monthly events

Schedule

Monday to Friday