Customer Support Sales Specialist

Qualifications

• Bachelor’s Degree in Business or related field (or equivalent experience)
• 2–4+ years of experience in customer support, inside sales, or account management

Required Skills, Talents, & Experience

• Strong communication, problem-solving, and organizational skills
• Experience with CRM systems (Salesforce, Microsoft Dynamics)
• Ability to manage multiple priorities in a fast-paced environment

Preferred Skills, Talents, & Experience

• Experience in aviation, telecom, or technology industries
• Familiarity with provisioning or connectivity services
• Strong customer success and account management background

Responsibilities

• Serve as primary/secondary point of contact for customers, OEMs, and dealers
• Manage inbound calls, emails, and chat inquiries with urgency and professionalism
• Handle billing inquiries and resolve discrepancies
• Execute service changes (plan updates, upgrades/downgrades, provisioning updates)
• Process agreements (CSA/SSA) and ensure data accuracy
• Deliver white-glove onboarding from quote through activation
• Support RSMs with quotes, proposals, and usage/cost analysis to drive upsell and cross-sell
• Identify expansion opportunities based on usage trends and customer needs
• Affiliate with renewals, retention strategies, and risk mitigation for at-risk accounts
• Prefill, validate, and accelerate agreement processing to reduce sales cycle time
• Generate and manage leads and opportunities in CRM
• Execute outbound campaigns to support pipeline generation and revenue growth
• Partner with Activations, RevOps, and Accounting to ensure accurate provisioning and billing readiness
• Maintain CRM data integrity and manage task queues
• Follow SOPs and meet SLAs
• Support trade shows, events, and customer visits
• Contribute to customer experience improvement initiatives

Benefits

• Competitive benefits including medical, dental and vision coverage with plans that can fit each employee’s needs
• An immediate vesting 401k plan
• Paid time off and volunteer time off
• Option to participate in an Employee Stock Purchase Plan

Pay

Base Pay: $28.00 - $35.00 USD per hour

Target Annual Short-Term Incentive Bonus Plan: 5% (% of Annualized Base Pay)

Eligible For Incentive Stock Program: Yes

Schedule

N/A

Benefits

• Gogo offers competitive benefits including medical, dental and vision coverage with plans that can fit each employee’s needs.
• We offer an immediate vesting 401k plan, paid time off and volunteer time off.
• Employees have the option to participate in an Employee Stock Purchase Plan.

Equal Pay Disclosure(s)

Equal Pay Disclosure(s): Base Pay 28.00 - 35.00 USD Hourly Target Annual Short-Term Incentive Bonus Plan at 5% (% of Annualized Base Pay) Eligible For Incentive Stock Program Yes

Right to Work Statement

Right to Work Statement (English and Spanish).