Customer Support Specialist

Responsibilities

• Responding to inquiries and complaints promptly through proactive follow ups.
• Interacting with customers through multiple means of communication, including phones, text, and social media.
• Communicating with all lines of the business to properly research customer concerns.
• Attention to detail to ensure accurate representation of their cases.
• Problem solving with autonomy to offer assistance when appropriate.
• Effectively managing customer conflict while under pressure.
• Show empathy and understanding for the customer’s situation and act as a single point of contact for customers to ensure the highest level of customer satisfaction by setting proper expectations.
• Maintain performance goals to deliver best in class customer experience by managing inbound and outbound customer communications within Service Level Agreements.
• Help develop and assist in training as needed, address customer concerns appropriately, assist with legal settlements, and identify trends to continuously improve business processes.

Requirements

• A High School Diploma required.
• 2+ years of experience in collections, financial services, and/or phone-based sales, customer service or customer relations.

Perks

• Medical, dental, and vision insurance.
• 401(k), company-paid life insurance policy, short and long-term disability coverage.
• Growth opportunities with over 1,000 employees promoted annually.
• Tuition reimbursement.
• Wellness program including self-guided coaching and journeys, cash incentives, and discounts on medical premiums.
• Gratitude is Green: competitive pay and wellness days.
• Game room with ping-pong and pool tables.
• In-house gym.
• Social events and team competitions.
• Company outings, personal rewards, and prizes.
• Paid time off including wellness days, holidays, and personal time.

Job Details

Posted: 06/01/2026
Status: Open
Job Reference #: R15582
Time Type: Full time