Sales Support Specialist - Newport and Skowhegan Coverage

About the role

We are seeking a Customer Experience Representative who is highly motivated and willing to learn. You will be the first point of contact for our customers, answering questions and concerns, processing payments, and helping with technical support. You will be responsible for providing exceptional customer service while ensuring that they have a positive experience in our store.

Responsibilities

• Floating position with scheduled shifts in 2 locations
• Greet customers as they enter the store
• Consult with customers to determine the reason for their visit
• Provide information and service to solve their needs
• Troubleshoot technical issues with customers' devices and services
• Process Cell Phone Payments
• Assist the sales team with their day-to-day needs
• Staying up to date on the latest technology
• Educating and engaging customers through product demonstrations
• Ability to multitask in a fast-paced environment
• Making follow-up calls to ensure customer satisfaction while offering additional products and services
• Ability to work weekends is a requirement

Qualifications

• No experience is needed, but an eagerness to learn is
• Basic knowledge of cellular and/or computer technology is preferred
• Effective Verbal, Written, and Interpersonal Skills
• Positive Attitude
• High Energy Level and Self-motivated

Benefits

• Opportunity for growth
• Ongoing Training
• Team Building Events
• Flexible schedule
• Competitive commission structure

Our Company

We are a locally owned and operated Verizon Authorized Retailer. Our first location opened in 2006 in Bangor, and since then we have grown to 6 locations across the state of Maine. Our objective is to provide each customer with technology that excites them and fits into their everyday life while being a resource for questions and service for a lifetime, while providing an exceptional customer service experience. In 2022, we were named one of the Best Places to Work in Maine.

Our Culture

We are dedicated to providing the best customer experience in our stores, and we realize that our employees are the key to our continued success. We provide a flexible schedule, a competitive commission structure, and ongoing training and development to ensure your success as an account executive. We are a close-knit group of coworkers with a family-like culture.

Our Community

We are passionate about community involvement and positively impacting the lives of others. The Wireless Zone Foundation for Giving® was established in 2003 and offers grants to charitable organizations from donations by Wireless Zone® franchisees, employees, and friends. The grants are given to support programs and organizations dedicated to improving the communities in which we operate and live. In addition, we participate in events and fundraising throughout the year, from our Round Up program to our Backpack Giveaway we try to give back to the communities we serve as much as we can.