Sales Support Specialist I - Distribution

Summary

Sales Support Specialist I at Pacific Seafood is a key role on our Sales team supporting efforts to maximize revenue and provide excellent customer support. This position supports the management of shipments and achieving the sales/logistics goals of the sales team and is ideal for someone who is customer-focused, organized, and a problem-solver.

Key Responsibilities

• Manage assigned accounts and support daily operations of the sales force and customers to ensure smooth functioning.
• Drive sales growth by maintaining regular communication with our existing customer base and work with the sales team on strategies to increase sales.
• Identify customer needs accurately and ensure timely fulfillment of product and shipping requirements.
• Handle incoming calls promptly and efficiently, processing orders effectively to meet customer demands.
• Gain a comprehensive understanding of budget constraints and forecast revenue goals.
• Strive to meet and surpass sales quotas by supporting effective sales strategies and tactics.
• Demonstrate proficiency in understanding sales volumes and exploring logistic options to optimize sales operations and meet business objectives.
• Guarantee customer satisfaction by delivering exceptional customer service and devising innovative solutions to address customer concerns effectively.
• Foster positive and mutually beneficial customer relationships to enhance collaboration and support long-term success.
• Conduct regular inspections of orders departing three times a week to ensure accuracy and quality.
• Participate in various projects, including promotional activities and the development of marketing materials when needed.
• Communicate inventory levels, sales data, and packaging strategies to team members promptly and with a sense of urgency.
• Provide support to external sales representatives by managing credits, handling sample requests, coordinating point-of-sale materials, and collaborating with sales associates across different plants.
• Additional responsibilities may be assigned as deemed necessary to support the overall goals and objectives of the position.

Required Qualifications

• High School Diploma or GED
• Valid driver's license
• Requires ability to travel up to 15% of the time

Preferred Qualifications

• Associate degree or equivalent from an accredited college or university in culinary arts, aquaculture, or business degree

Physical Requirements

• Ability to maintain a stationary position 80% of the time, with intermittent walking, standing, bending, reaching, and/or crawling.
• Ability to move and transport documents, equipment, or other items weighing up to 50 pounds across various locations for different team members, departments, and events.
• Capable of occasional travel as required by duties, demonstrating efficiency and effectiveness in diverse locations.
• Capable of operating a computer and other office productivity machinery, including a calculator, copy machine, and printer.
• Capable of frequently communicating with team members and stakeholders, accurately conveying detailed or important spoken instructions.
• Capable of perceiving visuals for activities such as preparing and analyzing data and figures, transcribing, viewing a computer screen, and engaging in extensive reading.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.

Working Conditions

• Traditional office environment
• Standard office equipment (computers, printers, phones, etc.)
• Well-illuminated environment
• Quiet to moderate noise level
• Occasional travel via car or plane to regional facilities, events, etc.
• Occasional subtle and mild scents related to the production facility
• Occasional access to the warehouse facility

Benefits

• Health insurance benefits options, including medical, prescription, vision, dental, basic group life and short-term disability.
• Flexible spending accounts for health flex and dependent care expenses
• 401(k) Retirement Plan options with generous annual company profit sharing match
• Paid time off for all regular FT team members, to include sick days, holiday pay, vacation, and personal time
• Employee Assistance Program - Confidential professional counseling, financial, and legal assistance provided at no charge to Team Members and immediate family members
• Product purchase program