Sales Support Representative (Pacific Northwest, St. Louis)

About the role

Exciting Sales Support Representative Opportunity with Resmed! This remote position is for a highly organized, customer-focused professional who thrives in a fast-paced environment and enjoys partnering closely with sales teams. Location Requirement: Candidates must be based in the Pacific Northwest and St. Louis Time Zone and support customers in the Pacific Northwest, St. Louis markets. Please Note: Relocation assistance is not available for this role.

Responsibilities

• Execute account strategy as defined by sales leaders by planning and positioning ResMed products and solutions to attain sales objectives and quota
• Develop an understanding of customers’ business to identify needs and selling opportunities.
• Enhance customer relationships through virtual customer visits, product demonstrations, educational programs, product in-services, and problem resolution.
• Position ResMed products and services adoption to improve customer and patient outcomes.
• Develop, and grow customer relationships within assigned accounts and account managers.
• Ensure quality customer service and experience
• Act as the single point of customer contact to coordinate resolution of service incidents and escalation of technical issues
• Document activities within the Customer Relationship Management (CRM) system.
• Work closely with the Sales Management team in evaluating business conditions and sales trends.
• Develop and implement a proactive plan that involves service and support with Sales Management.

Qualifications

Required:

• Team player with a strong work ethic and a can-do attitude
• Excellence in all forms of virtual communication with command of product and media presentations, especially via webinars, video conferencing, etc., using a variety of technologies
• Proven experience working in a collaborative environment to achieve individual and team goals.
• Motivated, execution and results focus with accountability for continuous improvement and attention to detail.
• Demonstrated ability to provide excellent service internally and externally
• Self-starter with proven leadership qualities
• Demonstrated ability to develop and build strong customer relationships

Desirable:

• +1 years relevant business experience in B2B sales support; medical device industry experience and knowledge preferred
• BA/BS in a business discipline or equivalent experience

Benefits

• Comprehensive medical, vision, dental, and life insurance
• AD&D, short-term and long-term disability insurance
• Sleep care management
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Commuter benefits
• 401(k)
• Employee Stock Purchase Plan (ESPP)
• Employee Assistance Program (EAP)
• Tuition assistance
• Fifteen days Paid Time Off (PTO) in the first year of employment
• 11 paid holidays plus 3 floating days
• Eligibility for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members

Pay

A reasonable estimate of the current hourly pay range for this position is: $27.64/hr. + TIC.