Sales Support Representative - Hybrid

About the role

This hybrid role supports Sales Representatives by managing customer interactions and processing service orders. The position requires working both in-office and remotely, including Saturdays and Sundays.

Responsibilities

• Support Sales Representatives by managing inbound and outbound customer interactions related to scheduling, order status, and account inquiries
• Process and track new service orders from initial sale through successful installation, ensuring accuracy in billing and customer records
• Identify and resolve order discrepancies, serviceability conflicts, appointment issues, and mapping or pin inaccuracies in coordination with field teams
• Assist in managing and updating the CRM system to maintain accurate lead and customer data
• Conduct follow-up calls and communications with customers to confirm appointments, address concerns, and reduce cancellations and pre-install fallout
• Collaborate with the Sales and Operations Manager to identify process improvement opportunities that increase efficiency and customer satisfaction
• Support compliance with sales documentation procedures and data accuracy protocols
• Assist with system transitions, software implementations, or integrations affecting sales operations as needed
• Provide reporting and administrative support to the sales team as directed
• Other duties as assigned

Education and experience

• High school diploma or GED required
• Previous experience in customer service, sales support, or administrative roles preferred but not required
• Experience working with CRM systems or order management platforms a plus

Required skills and abilities

• Communication skills, both verbal and written, with a professional and customer-focused approach
• Proficiency with computers and the ability to quickly learn new software systems and CRM platforms
• Ability to multitask and manage competing priorities in a fast-paced environment
• Attention to detail with a commitment to accuracy in data entry and order management
• Organizational skills with the ability to follow through on tasks independently
• Collaborative team player with a positive, problem-solving attitude

Schedule

• Per employer, the work schedule for this role will include a Saturday and a Sunday

Physical requirements and work environment

• Ability to work in a standard office environment, including prolonged periods of sitting and working on a computer
• This is a hybrid role requiring both in-office and remote workdays; a reliable high-speed internet connection and a quiet, dedicated workspace are required for remote workdays