Sales Support Representative
Wire 3 is dedicated to providing affordable, high-speed, and high-bandwidth internet services to households in our local communities. Our mission is to deliver the best internet experience in Florida while providing exceptional customer care. With cutting-edge fiber optic technology, Wire 3 ensures ultra-fast, reliable connections, minimizing disruptions and maximizing your online experience. Backed by private equity, Wire 3 is on an exciting trajectory of rapid growth, seeking driven, talented individuals to join our team of passionate professionals.
About the role
We are seeking a Sales Support Representative to assist our Sales Representatives by managing lead lifecycles, resolving account issues, and ensuring a seamless customer experience from sale to installation. This is a hybrid role based in Daytona, Florida, with a combination of in-office and remote workdays. The ideal candidate is detail-oriented, highly organized, and passionate about delivering excellent customer service and operational support.
Responsibilities
- Support Sales Representatives by managing inbound and outbound customer interactions related to scheduling, order status, and account inquiries
- Process and track new service orders from initial sale through successful installation, ensuring accuracy in billing and customer records
- Identify and resolve order discrepancies, serviceability conflicts, appointment issues, and mapping or pin inaccuracies in coordination with field teams
- Assist in managing and updating the CRM system to maintain accurate lead and customer data
- Conduct follow-up calls and communications with customers to confirm appointments, address concerns, and reduce cancellations and pre-install fallout
- Collaborate with the Sales and Operations Manager to identify process improvement opportunities that increase efficiency and customer satisfaction
- Support compliance with sales documentation procedures and data accuracy protocols
- Assist with system transitions, software implementations, or integrations affecting sales operations as needed
- Provide reporting and administrative support to the sales team as directed
- Other duties as assigned
Requirements
- High school diploma or GED required
- Previous experience in customer service, sales support, or administrative roles preferred but not required
- Experience working with CRM systems or order management platforms a plus
Skills
- Strong communication skills, both verbal and written, with a professional and customer-focused approach
- Proficiency with computers and the ability to quickly learn new software systems and CRM platforms
- Ability to multitask and manage competing priorities in a fast-paced environment
- High attention to detail with a commitment to accuracy in data entry and order management
- Strong organizational skills with the ability to follow through on tasks independently
- Collaborative team player with a positive, problem-solving attitude
Physical Requirements
- Ability to work in a standard office environment, including prolonged periods of sitting and working on a computer
- This is a hybrid role requiring both in-office and remote workdays; a reliable high-speed internet connection and a quiet, dedicated workspace are required for remote workdays
Benefits
- Competitive hourly rate plus performance-based incentives
- Company-paid premiums for medical, dental, and vision insurance for you and your dependents
- Dynamic environment with diverse growth opportunities
- Emphasis on learning and development to support career and personal growth
- Work-life balance
- 120 hours paid time off (PTO) after 90-day probation period
- 40 hours of paid sick leave
- 6 major paid holidays off
- 401(k) plan with company match