Sales Support Representative

Responsibilities

• Work together with Sales associates to support customer needs by determining the best products and solutions.
• Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.
• Cook deliveries on behalf of customers.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.
• Able to effectively use customer relationship management (CRM) system and phone system.

Qualifications

• 0-3 years of sales and/or customer service experience is preferred.
• Exhibit strong skills for sales, including the ability to upsell.
• Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
• Able to react well in a fast-paced environment & follow through on commitments.
• Highly motivated and customer service oriented mentality with ability to build relationships is a plus.
• General digital literacy including Microsoft Office.
• Able to quickly learn product knowledge and processes.

Pay

• Pay Range: $18.71 - $29.92
• This role is Bonus or Incentive Plan eligible.
• Ferguson complies with all wage regulations.

About the Role

Are you hands-on, customer-focused, and ready to grow your career? Whether you have experience in the trades or are looking to break into the industry, Ferguson is hiring Sales Support Representatives who are ready to help customers, solve problems, and learn the business from the ground up.

Benefits

• Competitive benefits package including health, dental, vision, paid time off, life insurance, and a 401(k) with a company match.
• Additional enhancements such as mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities, and more!