Sales Support Representative

About the role

We are seeking a detail-oriented Territory Representative to join our team in a sales support capacity. This role will begin as a support position, partnering closely with experienced Territory Representatives and the sales team to learn the business, processes, and client needs. As you develop within the role, you will take ownership of a designated territory and serve as a key point of contact for customers, sales representatives, and internal stakeholders.

Key Responsibilities

• Support Territory Representatives with administrative and operational activities while learning the role.
• Manage customer orders from receipt through shipment, ensuring accuracy and timely processing.
• Serve as a liaison between customers, sales representatives, distribution centers, and internal support teams.
• Process orders, returns, modifications, credit memos, and debit memos.
• Maintain territory order books and account data using Microsoft Excel.
• Generate and distribute weekly and monthly order status reports for sales teams.
• Monitor order activity and proactively identify, troubleshoot, and resolve order-related issues.
• Respond to incoming calls and inquiries from customers, procurement teams, and sales representatives.
• Partner with Customer Financial Services to facilitate order releases as needed.
• Cook with distribution centers to ensure accurate and timely product shipments.
• Build and maintain strong working relationships with assigned accounts and internal business partners.

Required Qualifications

• 1–2 years of experience in a customer-facing sales support, customer service, account management, or related role.
• Strong customer service and relationship-building skills.
• Experience managing orders, accounts, or customer requests in a fast-paced environment.
• Advanced Microsoft Excel skills, including Pivot Tables, VLOOKUPs, and ability to work with and utilize macros.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Able to manage multiple priorities and meet deadlines.

Preferred Qualifications

• Bachelor's degree preferred.
• Experience supporting sales teams or managing customer accounts.
• Experience preparing reports and analyzing data using Excel.