Sales Support Representative

Job Overview

Looking for a role where you can make a real impact on the customer experience? At Infinity by Marvin, we’re redefining window and door replacement with innovative products, a customer-first approach, and a network of trusted local partners. Backed by 100+ years of Marvin craftsmanship, we combine stability with forward-thinking growth. In this position as a Sales Support Representative, you will ensure that customers and retail partners receive exceptional support throughout both pre-sale and post-sale interactions, with a strong emphasis on post-sales service and case management.

Highlights of your role

• Be the go-to support for partners with product questions, pricing, quotes, and orders
• Help homeowners navigate product options, service needs, and warranty support
• Work closely with internal teams to solve challenges and keep things moving
• Manage high-volume post-sale inquiries and service cases, primarily via phone
• Use Salesforce/CRM tools to track cases and document interactions
• Collaborate across teams to resolve issues quickly and effectively
• Provide clear updates, follow-up consistently, and ensure timely resolution
• Identify ways to improve processes and enhance the customer experience
• Handle concerns with professionalism, empathy, and a solution-first mindset
• Track key service metrics and help us continuously raise the bar

What You Bring

• 3+ years of customer service experience with a passion for helping people
• Construction or building products knowledge is helpful, but not necessary
• Ability to read architectural drawings (or willingness to learn)
• Strong communication and relationship-building skills
• A customer-first mindset with urgency and problem-solving ability
• Experience with CRM systems (Salesforce preferred)
• Ability to manage multiple priorities in a metrics-driven environment
• Organized, detail-oriented, and collaborative
• A mindset focused on solutions, not roadblocks

Why You’ll Love It Here

• Join a team that values your ideas, supports your growth, and recognizes your impact
• Shaping the customer experience from start to finish
• Commitment to creating better ways of living
• Top Large Employer recognition by Forbes Magazine
• Operations in 19 cities across North America
• Manufacturing Marvin’s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors
• Family-owned and -led company
• Committed to creating an inclusive environment for all employees and applicants
• Equal opportunity employer

Why Marvin?

• Compensation: $24 - $26 per hour, pay based on experience
• Benefits: Health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match, and more!
• Unique and popular benefits: $300 annual wellbeing account, Better Living Day!, annual profit sharing, participation in organized volunteer opportunities, financial support from colleagues and the Marvin family during personal hardships

About the Company

Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws.