Sales Support Representative

About the role

Provides detailed, high-level support to Regional Sales Representatives and Regional Manager. Acts as a liaison between Sales Team, Customers, and Internal Departments.

Responsibilities

• Maintains ADF Completion for new accounts, new product item numbers, specification changes, price changes, new customer credit applications, and credit reference requests.
• Ensures SOX compliance within respective territory. Provides data and responses for external and internal price audits.
• Manages the Complaint process. Enters all complaints into Salesforce; follows up to ensure timely completion of the investigation and creates a formalized response to customer complaints.
• Administers Index and Market price adjustments within the region, including system updates and correspondence to customers, and maintains customer's mailing lists.
• Responds to customer requests, such as spec sheets, marketing materials, certifications, surveys, and RFIs.
• Investigates customer short pays within the region. Makes corrections to the system to prevent long-term short pays and issues credits when approved.
• Aids territory reps with RFQ preparation.
• Assists with Drop Trailer initiatives within the region and processes drop trailer agreements.
• Attends and participates in Team Meetings.
• Performs various other duties and special projects as assigned.

Requirements

• Associate or bachelor’s degree preferred but not required.
• Minimum of 3 years experience in sales, marketing, or customer service.
• Detailed-oriented with a high degree of accuracy.
• Ability to multi-task in a highly diversified work environment.
• Strong customer service advocacy and problem-solving skills.
• QAD or Solomon experience preferred.
• Microsoft Office Suite – basic to above-average computer skills including Excel.
• CRM experience preferred - Salesforce (CRM).
• Strong problem-solving ability.
• Detail-orientated.

Qualifications

• Occasional travel may be necessary.

Skills

• QAD or Solomon experience.
• Microsoft Office Suite – basic to above-average computer skills including Excel.
• CRM experience preferred - Salesforce (CRM).

Benefits

Mauser Packaging Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.