Sales Support Representative

Ferguson · Nampa, ID · 3 wk ago

On-siteSales$25/hrFull-time

Responsibilities

Support the Residential Trade customer group
Work together with Sales associates to support customer needs by determining the best products and solutions
Ensure the delivery of personalized customer service through timely quotations and accurate sales orders
Cook deliveries on behalf of customers
Answer sales calls for general information, addressing and resolving customer concerns or questions
Effectively use customer relationship management (CRM) system and phone system

Qualifications

0-3 years of sales and/or customer service experience is preferred
Experience in plumbing, HVAC, or other trades is a plus
Show strong skills for sales, including the ability to upsell
Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner
Ability to react well in a fast-paced environment & follow through on commitments
Highly motivated and customer service oriented mentality with ability to build relationships is a plus
General digital literacy including Microsoft Office
Ability to quickly learn product knowledge and processes

About the Role

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce.

Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Pay

Pay Range: $17.77 - $28.42 Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles. This role is Bonus or Incentive Plan eligible.

The starting wage may be higher in certain locations based on local or state wage requirements.

Benefits

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates.

Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

Schedule

Hours are Monday to Friday 8:00 a.m. to 5:00 p.m.