Sales Support Representative

The Opportunity
Ferguson is looking to hire motivated Sales Support Representatives who have the desire to build a long-term career with the organization.

About the role

Onsite Position Location: Freehold, NJ
Schedule: M-F 7:00am - 4:00pm & two Saturdays a month from 8:00am - 12:00pm.

Responsibilities

• Supports the residential trade customer group
• Aids in multiple behind-the-scenes sales functions such as answering sales calls for general information, addressing and resolving customer concerns or questions, and helping customers by recommending the best products and solutions to support their needs
• Provides hands-on assistance on an as-needed basis such as helping assist customers on the parts counter and providing backup support in the warehouse
• Presents job quotes and provides accurate pricing and inventory information to customers
• Uses customer relationship management (CRM) system and phone system effectively
• Works together with Sales associates to provide outstanding customer service for both existing and prospective customers

Requirements

• 1+ years plumbing/HVAC knowledge required
• A desire to learn with a drive to succeed
• Passion for collaboration and desire to assist customers across the team
• Ability to build long-lasting relationships while balancing business and customer needs
• Drive to act and respond quickly to customer needs and make decisions in a timely manner
• General digital literacy including Microsoft Office
• Strong written and verbal communication skills

Qualifications

Structural and robust 8-week training program through a series of 1-on-1 and on-the-job training opportunities including hands-on experience in the warehouse and at the counter.
Opportunity to learn and grow û We believe in promoting from within (a testimony to this is the fact that the average tenure of a Ferguson associate is 8.7 years, which is double the national average for U.S. corporate associates!).
Ferguson is dedicated to providing meaningful benefits programs and products to our associates and their familiesùgeared toward benefits, wellness, financial protection, and retirement savings.
Ferguson offers a competitive benefits package that includes medical, dental, vision, retirement savings with company match, paid leave (vacation, sick, personal, holiday, and parental), employee assistance programs, associate discounts, community involvement opportunities, and much more!

Skills

General digital literacy including Microsoft Office
Strong written and verbal communication skills

Benefits

Why Choose Ferguson?
Professional And Personal Growth
Structured and robust 8-week training program through a series of 1-on-1 and on-the-job training opportunities including hands-on experience in the warehouse and at the counter.
Opportunity to learn and grow û We believe in promoting from within (a testimony to this is the fact that the average tenure of a Ferguson associate is 8.7 years, which is double the national average for U.S. corporate associates!).
Ferguson is dedicated to providing meaningful benefits programs and products to our associates and their familiesùgeared toward benefits, wellness, financial protection, and retirement savings.
Ferguson offers a competitive benefits package that includes medical, dental, vision, retirement savings with company match, paid leave (vacation, sick, personal, holiday, and parental), employee assistance programs, associate discounts, community involvement opportunities, and much more!

About Ferguson

Ferguson raises the bar for industry standards as the top-rated wholesale supplier of commercial and residential plumbing supplies. However, our expertise goes beyond plumbing. We are a diverse distributor that spans multiple businesses including HVAC/R, waterworks and industrial. In the past 68 years, we have grown from a local distributor to a $19.9 billion dollar company with more than 1,600 locations and over 29,000 associates in North America. Our associates provide expert advice and a range of products and services our customers want to improve their construction, renovation and maintenance projects. Providing world-class customer service is a cultural belief that is demonstrated every day through our expansive product selection backed by our knowledgeable associates.