Sales Support Representative

Responsibilities

• Review ordering / purchases products from customer – including the completion of all order forms, transportation requests, packaging requirements, legal forms for interstate / international transport and as well all financial forms dealing with the purchase / sale.
• Audit all forms and orders to confirm terms, conditions, allowances, and costs.
• Support ADW programs and maximize sales by understanding Costco objectives and building relationships.
• Create and submit invoices to Costco accounting portal.
• Ensure Costco receives correct high-resolution photos for every e-commerce item and add the item to Instacart.
• Review copies of CCI’s and meat certificates for traceability; complete customs paperwork including CCI’s and COS.
• Work with Customs Brokers to ensure that loads flagged for inspection are routed to the correct facility before delivery to Costco.
• Complete Canada registration and Blue Bin/Stewardship forms in accordance with Canadian government regulations and requirements.
• Complete annual certificate renewals.
• Engage PPD and FOB carriers for status of loads and depot appointments on large vendors shipping across borders.
• Update internal associates and clients on Costco’s currency exchange rate changes.
• Ensure vendor’s Demos have been scheduled and performed.
• Track, ensuring all materials for each scheduled Demo is available and on site.
• Work closely with BM and AMM group on promotion contracts and confirm actuals after the event.
• Track and deal with member complaints and queries.
• Sending replacement parts out to member when needed.
• Possess a comprehensive knowledge of the Customer’s operation and key competitors.
• Maintain vendor specific reports outside of the internal system.
• Maintain accurate Vendor and item setup in ADW systems with current info / pricing to include orders from BBS / Roadshows.
• Maintain accurate / updated files for all item spec sheets / pricing / common forms on central locations.
• Maintain complete AII and SLH files by vendor.
• Meet with Business Managers weekly to review vendors and support tasks.
• Afford backup coverage of BM desk when they are out of the office.
• Afford assist Business Managers with vendor and Costco meeting prep, including serving in live meetings and note taking.
• Create buydocs/item agreements.
• Create and submit new item setups for internal system.
• Maintain promotion calendar on the regionally shared calendar.
• Purchase samples from Costco and other retailers.
• Deliver samples to buying office.
• Afford assist with monthly comp shopping.
• Maintain Costco org chart.

Qualifications

• High School Diploma/GED
• 2+ years’ business process solutions, customer service and/or office administrative experience preferred in manufacturing, costing, pricing, distribution, product line, etc.
• Proven food broker experience preferred.

About the Role

Acosta is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey. Specializing in retail sales services, digital strategy, and business intelligence, Acosta empowers brands to thrive in the world of omnichannel shopping. Our sales and digital teams build lasting relationships, ensuring our client brands get the space they deserve in stores and outperform the competition online, while our merch reps make brands shine in retail locations across the world. But it’s not just about what we do – it’s about who we are. With a team of over 20,000 associates, we’re a community of forward-thinking, value-driven professionals committed to an unmatched level of trust and transparency in the industry. And, we understand the importance of work-life balance, which is why many of our field roles provide our associates with flexible scheduling options. Join us and be a part of a team that values growth and making a real impact for our clients, retail partners and their customers.