Sales Support Representative, 9:00am - 6:00pm MST

Medisca is a global company leveraging strong partnerships to serve healthcare professionals across diverse wellness disciplines. Offering extensive and essential solutions—including pharmaceutical ingredients and services, mixing technology manufacturing, analytical testing, and education—Medisca bridges gaps in healthcare with an unwavering commitment to precision, innovation, and societal impact.

About the role

The Sales Support Representative's prime focus is to provide support to the sales team and deliver an exceptional customer experience. This role has a 50% inbound sales component and 50% administrative and data entry component.

Responsibilities

• Provide support to customers regarding products, services, and policies.
• Assist customers utilizing the appropriate resources and provide troubleshooting assistance for orders, account statuses, and other problems.
• Effectively communicate with internal and external customers.
• Stay up-to-date with new products, features, and industry trends.
• Create and process orders in a timely manner.
• Process customer complaints and ensure customer satisfaction.
• Prioritize administrative responsibilities.
• Suggest sales process enhancements.
• Record and report adverse reactions received from healthcare professionals and patients as per company Pharmacovigilance procedures (Canadian Clients only).

Requirements

• College/Cegep degree with a science background is an asset.
• One plus (1+) year of call center or sales support environment experience or three (3) to five (5) years of customer service experience.
• Understanding of sales principles and customer service practices.
• Ability to upsell products and services.
• Strong listening skills, very customer-focused, and professional.
• Analytical, multitasking, and time management skills.
• Excellent team working, motivational, and interpersonal skills.
• Demonstrates values and has the ability to make connections, build trust, and be authentic.
• Knowledge of the Microsoft Office suite (Word, Outlook, Teams, and Excel) required.
• Experience working with a CRM (Creatio an asset).
• Excellent communication skills; fluent French and English (oral & written) required.

This position requires daily communication to collaborate and exchange with suppliers and customers located outside the province of Québec where English is the primary language of business.

Schedule

Monday to Friday, 9:00 AM to 6:00 PM MST.

Benefits

• Work/Life Balance – PTO, vacation policy, and paid statutory holidays.
• Invest in your health – Group Benefit plan and health savings account.
• Your Future is Bright – Opportunities to learn and grow within Medisca.
• Save for your Future – Medisca contributes to a 401k plan when you invest in the plan.
• Help us grow – Employee Referral Program.
• We like to have fun – Company events throughout the year.