Sales Support Specialist M-F 8AM to 5PM

Key Performance Responsibilities

• Warranty and Claims Support: Ensure warranty requests are logged, tracked, and responded to within 24 hours, maintaining up-to-date status documentation and clear communication with dealers.
• Achieve an error rate of less than 2% in warranty documentation and follow-up communications.
• Sales Order Processing: Accurately enter sales orders as a backup to the Dealer Support Team ensuring no disruption in order timelines or dealer experience.
• Aid in monitoring the job order queue to reduce backlogs during peak periods or staff absences.

Qualifications & Required Competencies

• High school diploma or GED required; Associate degree in Business Administration preferred
• 2–3 years of experience in office administration, clerical support, or customer service
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Strong verbal and written communication skills
• Excellent attention to detail and organizational skills
• Ability to manage multiple tasks and shifting priorities in a fast-paced environment
• Demonstrates a proactive, service-oriented, and professional attitude
• Comfortable working independently and collaboratively as part of a team