Sales Support Specialist [AQ-11969]

Aquent is proud to partner with a leading innovator in the manufacturing sector, renowned for its commitment to quality and cutting-edge solutions. This organization is at the forefront of delivering essential components that power countless technologies, impacting industries globally. Join a team dedicated to advancing technology and shaping the future of various industries through robust and reliable solutions.

About the role

We are seeking a proactive and meticulously organized professional to join a dynamic sales support team. In this pivotal role, you will be instrumental in streamlining critical sales processes, directly influencing client relationships and the success of key initiatives. Your expertise in managing complex workflows, communicating effectively, and anticipating needs will empower a bustling sales team and their clients, driving efficiency and fostering strong, lasting partnerships. This is an exceptional opportunity for career advancement, with the potential to transition into a permanent salaried role after six months.

Responsibilities

• Act as a primary liaison between customers and sales managers, facilitating smooth sales activities.
• Provide essential product information, pricing details, and lead times to support customer inquiries.
• Accurately process customer orders, quotes, sample requests, and price approvals in a timely manner.
• Coordinate closely with manufacturing facilities to monitor order status, delivery schedules, and inventory availability.
• Prepare and meticulously maintain sales-related documentation, including reports, RFQs, purchase orders, sales orders, and customer records within a CRM tool.
• Respond to customer inquiries regarding product specifications, certifications, and compliance standards (e.g., RoHS, REACH).
• Assist with customer onboarding processes and data entry into relevant systems.

Requirements

• 2+ years of experience in sales support or customer service.
• Strong understanding of sales processes and documentation within a technical product environment.
• Experience processing and/or preparing sales quotes.
• Experience with CRM programs.
• Proficiency in Microsoft Office Suite (primarily Outlook & Excel).
• The ability to set clear, measurable goals and create a plan to achieve them.

Qualifications

Nice-to-Have:

• Experience within the electronic components or connectors industry.
• Previous experience in roles such as Sales Assistant, Business Development Representative, Sales Account Coordinator, Sales Operations Coordinator, Inside Sales Support, Sales Order Administrator, or similar.

Benefits

Our eligible talent get access to amazing benefits like:

• Subsidized health, vision, and dental plans.
• Paid sick leave.
• Retirement plans with a match.
• Free online training through Aquent Gymnasium.