Sales Support Manager
Responsibilities
- Supervise a team of 14 Sales Support Representatives to ensure high-quality customer service standards, meet business objectives, and help to resolve customer concerns
- Effectively set priorities and expectations based on business needs
- Mentor, train, motivate, and develop team members to be successful
- Set expectations and goals by driving associate/team performance
- Ensure customer happiness and retention, assure sales happiness, and build strong associate relationships
- Evaluate associate key performance indicators and identify training needs and development opportunities
- Participate in the work of associates to understand and distribute workload, drive efficiency, and ensure effective work/life balance
Requirements
- Experience using process and metrics/data to lead a team
- Prior management/leadership experience is strongly preferred
- Able to adapt quickly to change and lead through change management
- Strong customer service orientation and the desire to serve internal and external customers
- Build strong interpersonal relationships and possess outstanding communication skills (oral and written)
- Quickly learn company systems and platforms
- Solid computer skills, including Microsoft Office and other Ferguson platforms; prior Trilogie and Salesforce experience is a plus
Benefits
At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates.
Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!
Pay
Pay Range: $6,150.00 - $9,841.67
Schedule
This role is Bonus or Incentive Plan eligible.
Company Information
Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.
The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.