Sales Support Manager

Position Details

Position: Sales Support Manager
Schedule: Monday - Friday Hours: 8:00am - 5:00pm EST
Compensation: 65K - 70K Base Salary + 10% Bonus Potential! (Depending on Experience)
Work Location: 9020 King Palm Drive, Tampa FL 33619
Note: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Position Summary

The Sales Support Manager, reporting directly to the Division Sales Director, plays a crucial role in overseeing the sales support team and maintaining strategic relationships with Sales Account Managers, Sales Representatives, and Business Analysts. This role encompasses various responsibilities including weekly sales reporting, analysis using Power BI, generating trend reports, and compiling any additional reports requested by the Division Sales Director. Managing expenses and overtime for the sales support team is also a key aspect of this position. Furthermore, the Sales Support Manager is tasked with supporting inbound fill rates by collaborating with corporate buyers and manufacturers. Strong organizational, time management, and leadership skills are essential for success in this role.

Position Responsibilities

• Generate weekly reports using Power BI on various aspects such as Program Execution, Smart Stock Compliance, Gap Fill Opportunities, Top Items, and any other reports essential for maximizing sales opportunities.
• Provide daily/weekly Smart Stock reports to identify underperforming stores and strategize improvement plans.
• Oversee and assist the Sales Support Associates (SSA) in managing and tracking inventory levels effectively.
• Aid the SSA in preparing presentations, reports, and communications as needed.
• Assist and support the SSA in addressing issues related to customers with no orders.
• Conduct monthly virtual meetings with top manufacturers to enhance and maintain Marketing Income.
• Offer program category management support and generate Territory Performance reports.
• Conduct Quarterly Business Reviews, analyzing OpCo trends, sales, profitability, and Net New Store reporting.
• Maintain Planograms as directed to ensure optimal product placement.
• Provide reporting at all levels to measure strategic success and progress related to Food Programs and Food Components.
• Collaborate with Prebooks to ensure timely processing and delivery to customers.
• Prepare periodic sales reports as requested by management.
• Monitor and manage supply levels and requests efficiently.
• Support the Sales Director in coordinating Expos, Shows, and Open House events.
• Perform additional duties as assigned.
• Provide weekly reports to CK on Proprietary Items, Top Items, Inventory Levels, New Items, and Prebooks.
• Assess profiles, charge discounts, and technology fees to optimize pricing strategies.
• Engage with international customers, processing orders, maintaining price lists, completing paperwork, and following up with purchasing for necessary documentation.
• Utilize Power BI for strategic pricing analysis.

Required Qualifications

• 4 - 6 Years Customer service, sales support or related area with Team lead or supervisory experience.