Sales Support Manager

About the role

At Anchor Ingredients, exceptional customer experiences don't happen by accident. They happen because talented people take ownership, solve problems quickly, and refuse to let customers fall through the cracks. We're looking for a Sales Support Manager who can lead from the front.

Responsibilities

• Lead and Develop a High-Performing Team
• Manage and coach the Sales Support team to deliver exceptional customer experiences.
• Establish clear expectations and hold team members accountable to performance standards and KPIs.
• Foster a culture built on ownership, responsiveness, continuous improvement, and white-glove customer service.
• Identify opportunities to improve processes, workflows, and team effectiveness.
• Train and develop team members on best practices, systems, and customer engagement.
• Drive Cross-Functional Execution
• Serve as the primary link between Sales Support and internal departments including Sales, Quality, Logistics, and Accounting.
• Lead efforts to resolve time-sensitive order issues and customer concerns.
• Cook up cross-functional resources to ensure customer commitments are met.
• Escalate and resolve complex service issues with urgency and professionalism.
• Deliver Outstanding Customer Service
• Act as a key point of contact for customers and represent Anchor Ingredients with professionalism and integrity.
• Build strong customer relationships through proactive communication and follow-up.
• Take ownership of customer inquiries from initiation through resolution.
• Anticipate customer needs and identify opportunities to improve their experience.
• Ensure customer concerns are addressed quickly and effectively.
• Support Commercial Growth
• Partner closely with the Sales team to ensure orders are processed accurately and efficiently.
• Generate sales and purchase contracts while maintaining high standards of accuracy.
• Maintain contract balances, customer specifications, approved vendor status, and service-level performance.
• Collaborate with Sales on margin analysis and operational execution.
• Attend customer meetings, trade shows, and industry events as needed.
• Manage commodity-to-ingredient conversions at third-party facilities.
• Oversee freight claim resolution and order-related administrative processes.

Qualifications

• Bachelor's degree in Business or a related field, or equivalent professional experience.
• 5+ years of customer service, customer success, sales support, or related experience.
• 2+ years of leadership or management experience.
• Strong verbal and written communication skills.
• Demonstrated ability to solve problems and make decisions in a fast-paced environment.
• Strong organizational skills and exceptional attention to detail.
• Proficiency with Microsoft Office applications, including Excel, Outlook, Word, and PowerPoint.

Preferred Characteristics

• A leader who isn't afraid to make decisions and drive change.
• Highly accountable with a strong sense of ownership.
• Comfortable managing multiple priorities simultaneously.
• Naturally collaborative and able to build strong relationships across departments.
• Passionate about delivering exceptional customer experiences.
• Resilient, adaptable, and energized by challenges.

Why Join Anchor Ingredients?

We're looking for builders, problem-solvers, and leaders who are ready to make an impact. At Anchor Ingredients, you'll join a company that values initiative, accountability, teamwork, and customer commitment. You'll have the opportunity to lead a critical function, influence business performance, and help shape the future of our customer experience.

About the Company

Headquartered in Fargo, ND, Anchor Ingredients is the most customer-centric, innovative and transparent farm-to-food partner, dedicated to delivering premium ingredients and added value services to the food and pet food industries. Our farm-level relationships, combined with our global reach, allow us to efficiently procure and process ingredients from around the region and throughout the world, uniquely positioning us to fulfill our customers' diverse ingredient requirements. We take pride in our world-class team which boasts extensive industry experience combined with an unwavering dedication to our company’s mission, vision and values, and a commitment to delivering quality and innovation throughout the entire food supply chain.