Sales Support Engineer

About us

Advanced Solutions International is a global software company focused on helping not-for-profits and membership organizations grow revenue, reduce expenses, improve performance, engage and serve members and donors through innovative software solutions. Our portfolio of solutions also includes the iMIS Engagement Management System, TopClass LMS, and the Clowder mobile app.

About the role

The Associate Sales Support Engineer is responsible for supporting ASI’s sales efforts to drive the business growth of OpenWater, iMIS, TopClass, Clowder, and other ASI software solutions. In this role, the Sales Support Engineer will collaborate closely with the sales support team to provide support in OpenWater pre-sales activities, including product demos, product fit evaluations, product discovery calls and other sales documentation to assist the sales operations.

Responsibilities

• Collaborate with the sales team to provide support in pre-sales activities, including demo preparation, answering product-related inquiries, and assisting with RFP responses and proposal development and other documentation-related tasks.
• Observe and learn demo techniques and become familiar with the master demo system, gradually take on more responsibilities in demo presentations and assisting current Sales Support Engineers in demo presentations.
• After training, conduct practice demos for partners interested in our products, ensuring a seamless and engaging experience that highlights the value and capabilities of OpenWater software and all ASI’s products.
• Assist in the creation and maintenance of product demo videos especially in the Consensus platform.
• Meet with clients and prospects to review and discuss specific product functionality questions.
• Maintain demo scripts for OpenWater ASI software solutions as required.
• Maintain up-to-date knowledge of all of ASI’s products, sales policies, and procedures to ensure a high level of customer service.
• Perform other job-related duties that may be assigned from time to time.

Requirements

• Bachelor's degree in a relevant field or related experience
• Previous experience in sales support, customer service, or a similar role
• Strong communication and presentation skills
• Ability to learn quickly and adapt to new technologies and products
• Excellent organizational and time management abilities
• A proactive mindset with a passion for contributing to team success

Benefits

• Generous Paid Time Off
• Medical, Dental, and Vision Insurance
• Life and AD&D Insurance
• Flexible Spending Account
• Healthcare Savings Account
• Wellness Benefits
• 401k Retirement Plan with Discretionary Match
• Opportunities for Professional Growth and Development
• Volunteer Time Off
• Study Leave
• Employee Assistance Program
• Hybrid/Remote Work

Compensation

Compensation for this position is determined based on a variety of factors, including, but not limited to, an individual’s skills, experience, training, certifications, education, geographic location, business needs, and internal equity. For candidates located in Alexandria, VA or Austin, TX, the current estimated compensation range for this role is $50,000 – $65,000. Compensation may vary for candidates in other locations within the United States.