IT Sales Support Engineer

Responsibilities

• Routinely interact with client-side stakeholders to address complex organization-specific business process needs and provide on-demand technical solutions.
• Interested in working with new and continuously developing software.
• Comfortable resolving Tier 2 & 3 technical support via screen sharing apps and direct phone calls.
• Prepared to make feature recommendations based on existing customer feedback and improved usability.

Minimum Qualifications

• Experience managing Active Directory systems for ID management and system configurations.
• Provide troubleshooting resolution and updating/upgrading of software to existing customers.
• Provide accurate information on IT products or services.
• Tech savvy with working knowledge of office automation products, databases, and remote control.
• Familiar managing Active Directory systems for health care systems.
• Familiar with helpdesk ticketing systems such as Zendesk.
• Experience managing live chats, testing, and troubleshooting solutions.
• Prior developer object-oriented programming experience such as Javascript or C# is a plus!

Position Type/Compensation

• Contract-to-full-time hire; unlimited growth potential; creative freedom; high level of autonomy.
• Base salary + early employee stock options + generous bonuses + prizes.
• Unlimited vacation and sick days with flex hours – performance based on results, not just hours worked.
• Well-supplied: meals, snacks, drinks, instant Starbucks coffee, Tabasco, ale & spirits.
• Well-armed: triple-monitors, gaming keyboard, headset, ergonomic chair, and your own supply budget.
• Limitless promotion opportunities, prospects to travel (Europe, Las Vegas, Alaska, etc.), outings, and happy hours.