IT Support Engineer

About the role

We are seeking a skilled and adaptable IT & Systems Engineer to join our team in Tampa. This role is ideal for someone with a solid foundation in IT support and systems engineering, who is eager to take ownership of infrastructure and contribute to continuous improvement across our technology landscape.

Responsibilities

• Manage IT procurement, including ordering laptops, accessories, and software licenses
• Set up and configure business equipment, ensuring secure and efficient access to essential tools
• Maintain an accurate inventory of IT assets and licenses
• Provide first-line technical support to all team members, resolving hardware, software, and network issues
• Run day-to-day IT operations, including system monitoring, patching, and updates
• Deliver basic security awareness training and guidance to users
• Aid in maintaining and updating IT documentation and internal knowledge bases
• Collaborate with Engineering and other teams to ensure seamless systems integration
• Support onboarding and offboarding processes from a technical perspective
• Contribute to IT projects and help shape future systems and infrastructure improvements

What We Can Offer You

• Steep Learning Curve: Steep and continuous learning opportunities to challenge and develop your skills.
• Real Impact: Make a real impact in your role and across the company, with transparency and honesty in decision-making.
• A+ Global Team: Work with exceptional people who are passionate about their roles and committed to continuous improvement.
• Regular Team Socials: Celebrate milestones, promotions, and achievements with monthly social events.
• Employee Recognition: Programs to recognize and reward top contributors for their achievements and efforts.

Skills We Need for This Role

• Experience in IT support or systems engineering, ideally within a fast-paced business environment
• Strong working knowledge of configuring laptops, managing software licenses, and supporting business-critical tools
• Confident troubleshooting of hardware, software, and network issues across Windows and macOS environments
• Familiarity with IT procurement processes and asset lifecycle management
• Understanding of basic security principles and ability to deliver user training on IT security best practices
• Excellent problem-solving skills and attention to detail
• Clear and professional communication skills, with the ability to support users across all levels of the business
• Experience with Microsoft 365 administration and collaboration tools
• Experience managing multiple tasks and priorities, meeting deadlines, and maintaining high standards of documentation in tools like Atlassian, Obsidian or similar
• A proactive mindset with a willingness to learn and contribute to continuous improvement

Company Culture

• We are an equal opportunity employer and celebrate diversity and commitment to creating an inclusive environment for all employees.