IT Support Engineer

1. About Our Client: This organization operates in the technology sector, addressing the challenges of providing reliable and secure IT support across a globally distributed workforce. It focuses on equipping employees with effective tools and infrastructure while incorporating emerging technologies such as generative AI and automation to enhance operations. 2. About the Opportunity: The IT Support Engineer role is designed to deliver timely and dependable technical support within the organization. This position is responsible for managing day-to-day IT requests and core processes including onboarding, device provisioning, access management, and endpoint administration. The role plays a critical part in maintaining secure and efficient IT operations that support the productivity of employees worldwide. 3. Responsibilities: Provide technical support for hardware, software, identity, network, and cloud application issuesManage employee onboarding and offboarding processes including device setup and account provisioningConfigure, deploy, secure, track, and maintain IT equipment such as laptopsAdminister core workplace systems including Okta, Google Workspace, and device management toolsSupport identity and access management, including SSO, MFA, endpoint security, and SaaS applicationsTroubleshoot issues across macOS, Windows, and support Linux environments when neededMaintain accurate records of assets, access, operational procedures, and IT documentationIndependently resolve technical issues and escalate complex matters appropriatelySupport compliance activities such as access reviews and incident responseIdentify and implement improvements in IT workflows and support processesDevelop basic automations and integrations to enhance operational efficiencyCollaborate with various departments on company-wide initiativesEvaluate and support the adoption of emerging technologies like AI productivity tools and agentic workflows 4. Requirements: Experience in IT support, desktop support, or systems administrationStrong knowledge of macOS and Windows devices, hardware, software, networking, and cloud applicationsExperience with Google Workspace and device management platforms (Iru, Kandji, Jamf, or similar)Working knowledge of identity and access management, SSO, MFA, endpoint security, and SaaS administrationFamiliarity with platforms such as Okta, Slack, Zoom, Atlassian, and GitHubStrong troubleshooting skills with the ability to manage issues independentlyEffective written and verbal communication skillsAttention to detail and ability to manage multiple prioritiesSecurity-conscious and service-oriented approachInterest in generative AI, automation, and emerging workplace technologies 5. Pay Range and Compensation Package: The annual salary range for this role is $85,000 to $120,000 USD, plus equity and benefits. Final offer depends on experience, skills, and level of hire. 6. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.