IT Support Engineer

Our Engineering Team Principles

• Everyone is an engineer. No matter what their title is, everyone contributes to the code.
• Everyone delivers. Initiative and ownership. We want every team member to lead the work they do. Design the best solutions and implement them. Ask for help from others when you need it.
• One team. We are low ego and support each other.
• Learning and growth. We believe growth is a huge motivator. We want everyone on the team to have an opportunity to learn and grow in their career. If you are smart and want to learn, you should be with us even if you don't have all the skills we need at the moment.

The Role

We are looking for a responsible IT specialist to ensure Wisetack employees are empowered with secure, compliant IT solutions.

Responsibilities

• Own management of access to corporate systems (e.g. Okta, Google Workspace, Slack, Jira, 1Password) and perform regular access audits.
• Partner with our IT managed service provider to ensure smooth helpdesk operations and hardware management.
• Monitor SOC2 compliance and ensure timely resolution of issues.
• Collaborate with DevOps and Security Engineering teammates to integrate technology solutions that empower Wisetack employees to work securely and efficiently.
• Continuously improve Wisetack's technology choices and usage including requirement generation, procurement, vendor planning and roll out, and stakeholder coordination.

Our Technologies

Core: Okta, Google Workspace, Slack, Zoom, 1Password

MDM: Iru/Kandji, Intune

Engineering Infrastructure: Gitlab, Terraform, AWS, Datadog

Requirements

• Strong Experience with our technologies (e.g. Okta, Google Workspace, Slack, Zoom).
• Strong Experience using MDM solutions primarily with Apple environments.
• Experience working with compliance frameworks (e.g. PCI, SOC2, HIPAA).
• Experience performing IT Support and using help desk ticketing systems (e.g. Jira Service Management).
• Experience with managing Identity solutions (e.g. Okta, SSO/SAML).
• Familiarity with IT Service Management best practices.
• Familiarity with endpoint security solutions.

Pay

The range of base salary for the position is between $83,300 - $116,600 plus equity, and benefits.