Service sales support engineer

About the role

Eaton’s Electrical Engineering Services & Systems Division (EESS) is currently seeking a Service sales support engineer. This role is HYBRID based out of our Southfield, MI location.

Responsibilities

• Lead the development of technical, commercial, and pricing proposals for the Central Region, including quotations, submittals, and supporting documentation.
• Serve as the primary technical and commercial resource for internal and external stakeholders, including sales teams, channel partners, representatives, customers, subject matter experts, and District Operating Center personnel, providing application support and proposal guidance to drive sales growth.
• Develop innovative, customer-focused solutions that address project requirements, enhance customer value, and support successful sales outcomes.
• Collaborate with Eaton divisions, manufacturing facilities, suppliers, and service teams to identify and deliver integrated engineering services solutions.
• Provide technical consultation through customer interactions and site visits to gather project requirements and develop accurate proposal recommendations.
• Monitor and report proposal activity, pipeline metrics, and win rates to support business planning, sales effectiveness, and continuous improvement efforts.
• Support strategic division initiatives, including service attachment opportunities, power system engineering and automation offerings, aftermarket solutions, and extended warranty programs.
• Prepare and deliver regular activity updates and reports, ensuring accurate documentation and alignment with business objectives.
• Maintain a commitment to professional development through training, industry involvement, team workshops, and completion of all required product and safety certifications.
• Deliver exceptional customer service and flexibility to meet business, customer, and project deadlines.

Qualifications

• Bachelor’s degree from an accredited institution or In lieu of a degree, 5 years minimum electrical industry application experience in electrical contractor estimating / proposal writing, application engineering, or power distribution equipment.
• Minimum 1 year experience in electrical contractor estimating / proposal writing, application engineering, or power distribution equipment.
• Submit to periodic customer required background and drug screenings.
• Must be able to work in the United States without corporate sponsorship now and within the future.
• Bachelor's degree in Engineering (Electrical preferred) or Business with relevant technical experience, or an equivalent combination of education and experience, including at least three years of hands-on field service, proposal generation, and/or power distribution system modernization experience.
• Certified Electrical Technologist (CET) designation is also preferred.
• Experience developing technical and commercial proposals for private-sector and government customers, including bids across multiple industries such as industrial, commercial, healthcare, utility, institutional, and government markets.
• Knowledge of government procurement requirements, proposal procedures, evaluation criteria, representations and certifications, and GSA purchasing processes is preferred.
• Experience with subcontractor and contract management, including developing and reviewing scopes of work and subcontract agreements, evaluating supplier proposals for specification compliance, and performing project risk assessment and mitigation.
• Estimating experience for electrical power systems, substations, and related installation projects.