Sales Support & Customer Experience Coordinator

About the role

California Solar Electric Cooperative is a worker-owned solar, battery storage, EV charging, and energy services company based in Grass Valley, California. We help homeowners and businesses take control of their power through solar energy, battery storage, backup power, EV charging, and smart energy management systems.

Responsibilities

• Answer incoming phone calls and direct customers to the appropriate department
• Greet walk-in customers and visitors
• Respond to general customer inquiries
• Help customers navigate the sales and installation process
• Enter and manage leads within our CRM system
• Schedule consultations and appointments
• Aid the sales team with administrative support
• Match incoming leads with appropriate sales consultants
• Support customer document collection processes
• Aid with proposal follow-up and customer communications
• Learn the fundamentals of solar, battery storage, EV charging, and backup power systems
• Process incoming mail and deliveries
• Aid with payment collection and customer receipts
• Scan and organize documents
• Support office organization and record keeping
• Aid with special projects and research assignments
• Help maintain accurate customer and project records
• Participate in general office upkeep, including keeping shared spaces clean and assisting with light cleaning duties, including restrooms, as needed

Qualifications

• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Professional and friendly customer service skills
• Ability to prioritize multiple tasks in a fast-paced environment
• Strong computer skills and comfort learning new software
• Reliability, accountability, and self-motivation
• Positive attitude and willingness to learn

Preferred Qualifications

• Solar industry experience preferred but not required
• Customer service experience
• Sales support experience
• Administrative or office experience
• Experience with CRM software, databases, or project management systems
• Experience with Google Workspace and Microsoft Office
• QuickBooks experience is a plus

Benefits

• Partial employer-paid health insurance
• Optional dental and vision coverage
• SIMPLE IRA with company match
• Paid holidays
• Paid vacation and sick leave
• Ongoing training and professional development
• Opportunity to become a worker-owner

Pay

$22.00 - $30.00 per hour, depending on experience

Schedule & Work Location

This is a full-time, in-office position based at our Grass Valley headquarters. Team members are expected to work onsite Monday through Friday from 8:30 AM to 5:00 PM, with a half-hour unpaid lunch break. We also host a monthly customer and community outreach event on the last Saturday of each month from 10:00 AM to 1:00 PM. Attendance is expected as part of the role. Hours worked during these events may be paid as overtime or offset with approved time off during the workweek, depending on business needs and employee preference.

Why Cal-Solar

Cal-Solar is California’s first worker-owned solar co-op. Founded in 2000 and transitioned to worker ownership in 2019, we’ve built our company around long-term thinking, craftsmanship, accountability, and community impact. We believe customers deserve honest guidance, quality installations, and realistic expectations. We also believe employees deserve meaningful work, a voice in the organization, and the opportunity to grow alongside the company. This role is ideal for someone who wants to help people take control of their power while being part of a company focused on resilience, sustainability, and community-rooted work.